Senior Functional Analyst

As a leading partner in healthcare, Medline Canada’s sole purpose is Together Improving care – this means being deeply committed to the health and well‑being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast‑to‑coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes: Collaborative work environment with highly engaged employees Market competitive compensation and benefits plan, including LTD & insurance DPSP match program Annual Employee Appreciation Week Paid vacation and personal days Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well‑being Career growth and training programs Open communication with Senior Leaders Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit Employee referral program Education support programs Fitness subsidy Recognition programs Social activities And much more… Job Summary The Senior Functional Analyst will collaborate with Functional Leads, Solution Architects, Developers, and Business Analysts across all phases of the SDLC — from requirements gathering, design, configuration, and testing to deployment and ongoing support for SAP and related applications. This position interfaces regularly with Business Stakeholders and IT Development teams to ensure business requirements are accurately captured, designed, and implemented. The role requires a strong balance of technical SAP SD expertise and business acumen, with the ability to take ownership of deliverables, drive outcomes, and communicate effectively with management and cross‑functional teams in a dynamic environment. Core Job Responsibilities Act as the primary functional expert for SAP SD, providing end‑to‑end support for Order‑to‑Cash processes including pricing, billing, shipping, and integration with MM and FI. Lead and participate in the full SDLC for enhancements and projects, including estimation, requirements definition, design, configuration, testing, and deployment. Design, configure, and test SAP SD pricing, tax, and billing scenarios, ensuring accuracy and compliance with business requirements. Collaborate with Solution Architects and cross‑functional teams to design and implement integrated enterprise solutions across SD, FI, MM, and other modules. Partner with business stakeholders to translate business needs into technical solutions and recommend process improvements and best practices. Provide technical direction and functional specifications for custom development (user exits, BAPIs, IDocs, RFCs, and integrations). Lead User Acceptance Testing (UAT), coordinate training, and manage rollout plans for new functionality. Serve as Subject Matter Expert (SME) for assigned business areas; provide production support, troubleshoot issues, and ensure business continuity. Ensure compliance with IT governance and documentation standards. Mentor junior analysts and guide contractors as needed. Qualifications Bachelor’s Degree in Computer Science, Information Technology, Engineering, or equivalent work experience. Three to five years of hands‑on configuration/development experience. Proven track record of leading functional design and implementations through to deployment. Prior experience in SAP SD and related modules (MM/FI/WM) within a manufacturing or distribution environment. Deep expertise in SAP SD configuration, including pricing, billing, order management, and tax procedures. Strong understanding of SAP integration points with FI, MM, and other modules. Ability to analyze and translate ABAP‑related requirements (Reports, User Exits, BADIs, Queries, LSMW, etc.). Hands‑on experience through the complete SDLC — scoping, requirements, design, configuration, testing, deployment, and post‑go‑live support. Proficiency in functional testing, defect management, and documentation (BRDs, CRDs, configuration rationale). Excellent understanding of SAP‑based web solutions and integration architecture. Strong analytical, troubleshooting, and problem‑solving skills, with the ability to work across distributed teams and multiple time zones. Experience integrating SAP with eCommerce platform (Commerce Cloud) and handling related order, pricing, and inventory synchronization. Exposure to SAP Field Service Management (FSM) or similar service execution modules, including service order processing and field integration. Working knowledge of SAP S/4HANA SD simplifications or readiness for system upgrade initiatives. About Medline Canada Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast‑to‑coast, Medline Canada is proud to serve the entire continuum of care. Our Commitment to Diversity and Inclusivity Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons. Our Commitment to Accessibility Medline Canada is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). We endeavour to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Seniority Level Associate Employment Type Full‑time Job Function Information Technology Industries Medical Equipment Manufacturing #J-18808-Ljbffr