Senior Application Support Analyst

The Senior Application Support Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:The Senior Application Support Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.Provides expertise in area and an advanced level of understanding of the principles of apps support.Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirementsConsiders the implications of the application of technology to the current environment.Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.Acts as advisor or coach to new or lower level analysts; allocates work.Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.Persuades and influences others through strong and comprehensive communication and diplomacy skillsPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:6-10 years' experienceSRE engineering experience is preferredStrong technology knowledge (unix, sql, windows, basic scripting, monitoring, cloud tech)Practical problem solving and strategic thinking skillsDemonstrated leadership, interpersonal skills and relationship building skillsService oriented attitudeAbility to work in a fast-paced environmentExperience working or leading requirement gathering efforts for multiple large development projects at one-timeProficient using basic technical tools and systemsGood interpersonal and communication skillsEducation:Bachelor’s/University degree, Master’s degree preferred------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Applications Support------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location Full Time Salary Range:$120, - $170,------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------