Program Coordinator, Clinical Transformation

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At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Manager of Virtual Emergency Services within the Primary and Community Based Health Care portfolio, the Program Coordinator - Clinical Transformation will provide operational support for, and contribute to, the ongoing projects and programs of the Clinical Transformation team.

The Clinical Transformation team are leaders who co-design innovative models, enabled by technology, to improve equitable access to care for everyone. We are change champions, knowledge brokers, and subject matter experts providing support and clinical guidance to health services providers to transform the healthcare system. Our expertise is focused on providing these services with a virtual lens. The work our team has done has provided millions of patients with access to health system navigation, digital, virtual, and remote care management.

Clinical Transformation projects and programs contribute to Ontario Health's mandate and values and its commitment to engaging and partnering with key stakeholders across the health system, including patients, families, caregivers, health care providers and priority communities. This role and associated deliverables require strategic oversight and innovative solutions to inform health system planning, improve care experiences and health outcomes through quality community, patient and stakeholder engagement and co-design.

Here is what you will be doing:

• Program Coordination

  • Acts as the liaison and works with the other program areas within the division as well as external organizations and stakeholders to develop, consolidate and coordinate information and meetings in response to requests and requirements.

  • Provides first point of contact for many key stakeholders and maintains documents, tools and technology as required.

  • Schedules and manages logistics for committees, working groups and meetings in coordination with other members of the team. This includes recording minutes/action items and other administrative support.

  • Manages incoming inquiries and triage requests as required. Ensure that matters are handled in a timely fashion, with attention to detail, accuracy and strict confidentiality.

  • Corresponds with the internal teams and Ministry of Health to coordinate activities and process requests (i.e., information gathering, content clarification, etc.).

  • Prioritizes conflicting needs; handles matter expeditiously, proactively often with deadline pressures.

• Documentation

  • Prepares meeting packages for attendees (agendas/presentations), attends and records meetings, prepares and distributes minutes, communicates committee decisions, and initiates and/or completes any required follow up to facilitate desired outcome of meetings.

  • Demonstrates strong documentation skills including presentation creation and writing. Updates and maintains the team and/or project site.

  • Provides oversight and review daily operations requirements and program administration. Assigns actions to appropriate team members to address any issues .

  • Supports and manages best practices, and ensures process improvements are documented, communicated and implemented.

• Program Processes

  • Provides support in establishing, mapping and communicating processes.

  • Manages the flow of communications to and from the program to facilitate the prioritization, coordination and delegation of requests for meetings and information.

  • Develops and manages tracking and reporting processes.

• Clinical Transformation Support

  • Provides secretariat support for Clinical Transformation programs and project components including (but not limited to): Communities of Practice, Committees, Expert Groups and Working Groups in coordination with Clinical Transformation team members

  • Works closely with the Director, Managers, Sr. Business Leads and other team members.

  • Participates in a wide array of activities including planning projects and initiatives, communication strategies, administration, and on-going operations.

  • Leads scheduling and remuneration for provincial Virtual Emergency Services programs

Here is what you will need to be successful:

Education and Experience

• Post-secondary education; College/ University or equivalent work experience of a minimum of 5 years

• Knowledge or experience of the Health Sector and/or government is an asset

• Knowledge of Ontario Health internal processes and policies is an asset

• Health care background/experience an asset

Knowledge and Skills

• Demonstrated ability to prepare briefing notes, minutes, clear correspondence and summaries of decisions made and further actions identified over the course of a meeting.

• Strong documentation and presentation skills.

• Advanced written and verbal skills.

• Advanced MS Office skills.

• Experience providing senior level coordination support in a health-related organization is preferred.

• Knowledge of basic project management methodology.

• Superior organizational and time management skills.

• Experience coordinating multiple stakeholders.

• Ability to manage multiple tasks and provide assistance to multiple individuals in the presence of frequent interruptions.

• Demonstrated initiative and the ability to work independently and within a team environment.

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Location: Toronto, Ontario (currently hybrid; subject to change)

Employment Type:

Contract Length:

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External Application Deadline Date:

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email and a member of the team will connect with you within 48 hours.