FCM – Corporate Travel Consultant – Toronto, ON

Corporate Travel Consultant – Toronto, ON Job no: Brand: FCM Work type: Full time Location: Ontario Categories: Operations and Logistics FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before starting your role you will participate in three weeks of paid training that will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Consultants to study the travel policies of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with. Our business hours are 8:00 AM to 8:00 PM ET Monday – Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts. This position operates on a rotating schedule to provide coverage throughout our business hours. Key Responsibilities Coordinate air, hotel, car, and ground transportation bookings domestic and international travel, considering Canadian-specific travel requirements. Build rapport and develop a relationship with Canadian business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals. Ensure accurate and timely completion of reservations while meeting travelers' needs. Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout. Comprehend and strictly comply with Canadian travel policies ensuring adherence to regulations and guidelines specific to the Canadian market. Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements. Deliver consultative support and exceptional customer service throughout the booking process. Keep clients informed about all necessary travel documents and health requirements for their destinations. Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares. Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans. Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds, including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+. Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences. Experience & Qualifications 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of Canadian business travelers. In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. OPC/TICO Certification or ability to complete within 30 days of employment. Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. A polished and professional demeanor when interacting with clients and colleagues. Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. The capacity to make quick and effective decisions to resolve travel-related issues promptly. Excellent communication skills to keep clients informed and reassured throughout the travel process. A deep commitment to delivering exceptional customer service with a focus on client satisfaction. Comfortable and proficient in using travel booking systems and various communication tools. Strong technical aptitude with the ability to troubleshoot and adapt to new technologies. Self‑motivated with the ability to work independently and manage tasks successfully. Work Perks – What’s in it for you: Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – you'll have to experience it to believe it Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices. A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and one paid Volunteer Day per calendar year. Benefits Include: Generous paid time off policy Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Group benefits including extended health care, dental and vision, gender affirming care, fertility care Insurance including life, AD&D, critical illness, long‑term disability Employee Assistance Program RRSP/RPP with matching Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses For this position, we anticipate offering an annual salary of $50,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $50,000 and $57,000. The annual salary range listed represents the total compensation package, excluding benefits. We welcome applications from candidates with diverse experiences. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers. We are committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at #J-18808-Ljbffr