FCM – Corporate Travel Consultant

FCM – Corporate Travel Consultant (Bilingual: French/English) – Toronto, ON FCM Travel is a leading corporate travel management company that specializes in national and global travel programs for medium and large businesses. Ranked among the world’s top five travel management companies, FCM operates in over 97 countries with global headquarters in London, Brisbane, Singapore, and New York. With backing from the Flight Centre Travel Group (FCTG), FCM delivers bespoke travel solutions combining local expertise with global reach. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight consecutive years at the World Travel Awards. To learn more about FCM, visit our website. About the Opportunity This role involves arranging domestic and complex international travel for busy executives, handling air, car, hotel, rail, and ground transportation bookings, as well as ticketing, changes, and queue management. Before starting, you will complete three weeks of paid training that covers contract airfares, Sabre tool proficiency, and customer-service best practices. You will offer exceptional service and develop strong relationships with corporate accounts to ensure trusted, personalized travel arrangements. Business hours are 8:00 AM to 8:00 PM ET, Monday – Friday, with a typical schedule of a 40‑hour work week and five 8‑hour shifts. Key Responsibilities Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, ensuring compliance with Canadian travel requirements. Build rapport and develop relationships with Canadian business travelers to provide trusted, proactive service. Ensure accurate and timely completion of reservations while meeting travelers’ needs. Execute all responsibilities within company guidelines for customer service, documentation of PNRS and profiles, ticketing, invoicing, and maintain accuracy. Comprehend and strictly comply with Canadian travel policies and regulatory requirements. Stay fully informed about airline rules, regulations, tariffs, and fare requirements, applying this knowledge accurately. Deliver consultative support and exceptional customer service throughout the booking process. Inform clients of all necessary travel documents and health requirements for destinations. Handle ticketing, Phase IVs, and exchanges/changes involving complex international fares. Manage rerouting and exchange processes to minimize disruption to travel plans. Experience & Qualifications Bi‑Lingual in French & English (required). 2+ years of recent corporate travel management experience, understanding the needs of Canadian business travelers. In-depth familiarity with Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. OPC/TICO Certification or ability to complete within 30 days of employment. Exposure to quality control processes ensuring accuracy and compliance of travel bookings. Proficiency in ticketing procedures, scripting, and handling complex itinerary changes and exchanges. Expertise in navigating and manipulating complex itineraries, international fares, and PNRS. Polished and professional demeanor when interacting with clients and colleagues. Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality. Strong communication skills to keep clients informed and reassured throughout the travel process. Commitment to delivering exceptional customer service focused on client satisfaction. Proficiency in travel booking systems and various communication tools. Strong technical aptitude with ability to troubleshoot and adapt to new technologies. Self‑motivated and capable of working independently while managing tasks effectively. Work Perks Enjoy a culture that values fun and quick thinking. Earn recognition through Buzz Nights and the annual Global Gathering. Leverage travel enthusiasm and personal connections within the company. Benefit from a robust diversity, equity, and inclusion commitment, including paid leave for cultural celebrations, employee resource groups, and inclusive recruitment protocols. Opportunity for career growth and professional development. Support for continuous learning and mentoring. Corporate social responsibility program and environmental initiatives, including LEED® Gold‑certified offices and paid volunteer days. Benefits Include Generous paid time off policy. Travel perks and discounts. Health & Wellness Programs and Employee Financial Wellness Services. National/International award nights and conferences. Group benefits including extended health care, dental and vision, gender‑affirming care, and fertility care. Insurance: life, AD&D, critical illness, long‑term disability. Employee Assistance Program. RRSP/RPP with matching. Tuition Reimbursement Program. Employee Share Plan allowing purchase of company stock on the Australian Stock Exchange. Global career opportunities across the FCTG brand network. Location: Toronto, ONSalary: $50,000 – $57,000 per annum (exclusive of benefits). The total compensation package includes base salary plus commission/incentive earnings based on attainable targets. We welcome applications from candidates with diverse experiences. Thank you for your interest; only those selected to continue will be contacted. As part of our recruitment process, AI tools may assist in screening and assessment. Final hiring decisions are made by our recruitment team and hiring managers. Our number one philosophy is people; we promise an environment of equality, respect, dignity, and opportunity for all employees. We are committed to providing a barrier‑free pathway throughout recruitment. Please advise us of accommodation needs at any point by contacting our Recruitment Team at . Accolades Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018–2025) CHHR: 5‑Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) Newsweek: America’s Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) Interested? Apply now and join the FCM team Referral program: Referrals increase your chances of interviewing at FCM Travel by 2x. #J-18808-Ljbffr