FCM – Corporate Travel Consultant – Toronto, ON

OverviewCorporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HEREAbout The OpportunityThis role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Consultants to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.Our business hours are 8:00 AM to 8:00 PM ET Monday – Friday. A typical schedule will include a 40-hour work week with five 8-hour shifts. This position operates on a rotating schedule to provide coverage throughout our business hours.Key ResponsibilitiesCoordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian-specific travel requirementsBuild rapport and develop a relationship with Canadian business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionalsEnsure accurate and timely completion of reservations while meeting travelers' needsExecute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughoutComprehend and strictly comply with Canadian travel policies ensuring adherence to regulations and guidelines specific to the Canadian marketStay informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangementsDeliver consultative support and exceptional customer service throughout the booking processKeep clients informed about all necessary travel documents and health requirements for their destinationsProficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international faresExpertly managing rerouting and exchange processes, ensuring minimal disruption to travel plansHelp cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+Encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identityParticipate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiencesHelp to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgroundsExperience & Qualifications2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of Canadian business travelersIn-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuanceOPC/TICO Certification or ability to complete within 30 days of employmentPrevious exposure to quality control processes to ensure the accuracy and compliance of travel bookingsProficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travelProven ability to navigate and manipulate complex itineraries, international fares, and PNRS to meet client requirementsA polished and professional demeanor when interacting with clients and colleaguesProficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interactionThe capacity to make quick and effective decisions to resolve travel-related issues promptlyExcellent communication skills to keep clients informed and reassured throughout the travel processA deep commitment to delivering exceptional customer service with a focus on client satisfactionComfortable and proficient in using travel booking systems and various communication toolsStrong technical aptitude with the ability to troubleshoot and adapt to new technologiesSelf-motivated with the ability to work independently and manage tasks successfullyWork Perks & BenefitsHave fun: At the heart of everything we do at Flight Centre is a desire to have funReward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global GatheringUse your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things outLove for travel: We were founded by people who wanted to travel and want others to do the samePersonal connections: We are a big business founded on personal relationshipsDiversity, Equity & Inclusion: Commitment to DEI through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and inclusive recruiting practicesA career, not a job: We offer genuine opportunities for people to grow and evolveWe back our people all the way: We are strongly committed to supporting every single employee in their professional and personal developmentGiving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar yearBenefits IncludeGenerous paid time off policyTravel perks/discountsHealth & Wellness Programs and Employee Financial Wellness ServicesNational/International Award Nights and ConferencesGroup benefits including extended health care, dental and vision, gender affirming care, fertility careInsurance including life, AD&D, critical illness, long term disabilityEmployee Assistance ProgramRRSP/RPP with matchingTuition Reimbursement ProgramEmployee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company matchGlobal career opportunities in a network of brands and businesses#FCMLocation – Toronto, OntarioIf this sounds like the opportunity you have been waiting for then APPLY NOW.For this position, we anticipate offering an annual salary of $50,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $50,000 - $57,000. The annual salary range listed represents the total compensation package, excluding benefits.This posting reflects an active vacancy that we are currently seeking to fill.We welcome applications from candidates with diverse experiences.We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.caTravel awards and recognitions: Travel Weekly Magellan Awards, GBTA WINiT, CHHR DE&I awards, Seramount inclusion, Newsweek diversity, Benefits Canada wellness, OutThere Inclusive Travel, Canadian HR Awards, and more. #J-18808-Ljbffr