Technology Director

Business Unit: Store Support Centre (SSC) lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. About this team The Marketing Technology (MarTech) team owns the platforms, data pipelines, and systems that power lululemon’s global marketing capabilities across digital, lifecycle, personalization, measurement, and experimentation. This team sits at the intersection of customer experience, data, and growth, enabling scalable, compliant, and insight-driven engagement across regions and channels. The team’s mandate is not just delivery, but building durable platforms that enable marketing velocity, measurable outcomes, and long-term flexibility as the business scales globally. Primary platforms include Salesforce Marketing Cloud and Salesforce Personalization (Interaction Studio), integrated with our customer data and identity/consent systems. Core responsibilities This Technology Director role is a senior technical and organizational leadership position with end-to-end ownership of critical MarTech platforms and capabilities. The role is accountable for strategy, architecture, execution, and operational excellence, with a strong emphasis on business outcomes and technical rigor. Own the long-term technical vision and architecture for MarTech platforms, ensuring scalability, resilience, security, and alignment with enterprise standards. Act as a single-threaded owner for major MarTech capabilities, accountable for delivery, reliability, cost, and business impact. Partner closely with Product, Marketing, Data, Security, and Enterprise Technology leaders to translate business objectives into executable technical roadmaps. Lead and develop senior engineers and managers, setting a high bar for technical quality, operational excellence, and ownership. Drive mechanisms for execution (planning, prioritization, metrics, reviews) that enable predictable delivery and continuous improvement. Ensure systems are built with operational excellence in mind, including observability, incident management, and clear on-call and support models. Make data-informed tradeoffs across speed, quality, cost, and risk, clearly articulating rationale to senior stakeholders. Anticipate future needs and constraints, proactively addressing technical debt, scale limits, and integration complexity before they become blockers. Ensure privacy-by-design and compliance-by-default across consent, regional regulations (GDPR/CCPA/CASL), and data governance, in partnership with Legal and Privacy. Own vendor/partner strategy for MarTech platforms and services; negotiate and optimize total cost of ownership with Procurement and Finance without sacrificing capability. Qualifications 12+ years in software/platform/enterprise technology with significant experience leading managers and multi-disciplinary teams; prior Director-level ownership preferred. Proven experience owning and operating large-scale, guest-facing or data-intensive platforms in complex enterprise environments. Strong technical foundation across distributed systems, cloud architecture (Azure/AWS), APIs, streaming/event-driven data, and integration patterns. Demonstrated success setting multi-year technical strategy and delivering roadmaps tied to measurable business outcomes and KPIs. Hands‑on familiarity with modern MarTech stacks (e.g., Salesforce Marketing Cloud, Salesforce Personalization/Interaction Studio, or equivalent). Experience implementing privacy-by-design and consent management in regulated or privacy-sensitive environments (GDPR/CCPA/CASL). Track record of developing high‑performing engineering leaders and inclusive teams; effective at hiring, coaching, and performance management. Bachelor’s degree in Computer Science/Engineering or equivalent practical experience; advanced degree a plus. Must haves Acknowledge the presence of choice in every moment and take personal responsibility for your life. Possess an entrepreneurial spirit and continuously innovate to achieve great results. Communicate with honesty and kindness and create the space for others to do the same. Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. Foster connection by putting people first and building trusting relationships. Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. Compensation and benefits package lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $196,600-$258,100 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total reward offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Workplace arrangement In‑person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request. The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI‑assisted software, is strictly prohibited during the interview process. This includes AI‑generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions. At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses. #J-18808-Ljbffr