Talent Development Lead, Automotive Retail
3 weeks ago
Overview Downtown AutoGroup is seeking a Talent & Training Lead to hire talent, onboard effectively, and train sales teams to deliver a consistent customer experience across stores. This is an in-person role based at Downtown AutoGroup Autoplex, 77 East Don Roadway (Queen St E & DVP), Toronto, with occasional visits to nearby locations. You will report to the HR Director and partner with executive leadership, GMs, and department leaders. This role is a full-time position. What You’ll Do Recruiting: Own full-cycle recruiting for priority roles; build proactive pipelines, source, network, and conduct outreach so qualified candidates are ready before roles open; safeguard compliance and professionalism across recruiting, onboarding, and training practices (Ontario-based). Onboarding: Run in-person onboarding on a regular cadence, ensuring every new DAG employee is ready to execute The DAG Way. Sales & Customer Experience Training: Own the training process for Customer Experience and Sales training; deliver CX & sales training to all DAG employees with documented practice; continuously improve and refine sales/CX modules from feedback and performance data; create follow-up coaching plans with managers and track adoption of sales process steps and CX behaviors. What You Bring (must-haves) Experience designing and delivering in-person training (sales, CX, or similar), including facilitation and basic instructional design. Skill in running structured interviews and work-sample/practical assessments tied to clear job outcomes. Proven success running full-cycle recruiting with direct sourcing for high-demand roles. Clear, professional communication; builds trust with frontline staff, managers, and executives. Organized, hands-on operator who can be on-site, move between locations, and follow through. Nice to have Automotive retail or adjacent field experience (dealership, high-end retail, skilled trades recruiting). Experience recruiting technicians or other hard-to-hire skilled roles. Exposure to CX frameworks and modern sales methodologies used in retail environments. Experience building referral programs or school/association partnerships. Comfort with light video capture/edits for micro-learning refreshers. Where And How You’ll Work On-site, full-time at Downtown AutoGroup Autoplex, 77 East Don Roadway (Queen St E & DVP), with visits to nearby Toronto locations as needed. Reports to HR Director; partners closely with the executive leadership team, GMs and department leaders. Pay & Benefits Base salary: CAD $67,500–$91,000 per year, commensurate with skills and experience. Benefits: health and dental. Growth & Support Direct access to senior leadership and dealership GMs. Budget and support to run sourcing events and training cycles. Clear growth paths into People Leadership (TA/L&D Manager) or Operations Enablement based on impact. This is an in-person role. Downtown AutoGroup is an equal opportunity employer and will accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) during the recruitment process. If you require accommodation, please email All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Legal and Recruitment Notes Downtown AutoGroup is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, sex, disability, or age. #J-18808-Ljbffr
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