Customer Success Manager- Enterprise
4 days ago
Join to apply for the Customer Success Manager – Enterprise role at SysAid . SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner’s ITSM Magic Quadrant and honored with AWS’s Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI. We seek an Enterprise Customer Success Manager to support some of our largest global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The ultimate goal is to become a true partner and advocate for your customers within SysAid. Who you are True customer empathy and a passion for solving problems Personable and enthusiastic professional Strong sense of ownership and accountability Ability to identify and drive urgency Proactive, with excellent foresight and planning skills Ability to work under pressure in a dynamic environment Strong prioritization, time management, and organizational skills What you will do Be a trusted advisor and partnership manager for SysAid’s largest enterprise customers – your focal point Manage the renewal cycle and contract processing to ensure no service disruptions Regularly meet with customers to drive and maximize the utilization of the product Identify growth opportunities within the account by building a wide network within the customer’s domain Conduct account health checks and analysis to assess risk potential Prepare and present Quarterly and Executive Business Reviews Create value for customers by building strategic partnerships and identifying success criteria Collaborate with multiple departments to drive success for your customer – serve as the escalation point for bug requests and new feature requests, work with operational departments to prioritize, and set the customer’s expectations Requirements 5+ years of experience in Customer Success or Account Executive roles, handling enterprise‑sized accounts in the SaaS AI industry Bachelor’s Degree Experience managing a million‑dollar book of business with a record of successful forecasting and quota attainment Exceptional communication and discovery skills, and strong business acumen A go‑getter mentality – thrive in a multitasking environment Key Success Measures Retention rate Expansion target Increase and maintain a healthy Net Promoter Score (CS NPS) Drive multi‑year renewal contracts Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Software Development #J-18808-Ljbffr
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Customer Success Manager- Enterprise
4 days ago
Toronto, Canada SysAid Full timeJoin to apply for the Customer Success Manager – Enterprise role at SysAid. SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner’s ITSM Magic Quadrant and honored with AWS’s Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9...
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Customer Success Manager- Enterprise
5 days ago
Toronto, Canada SysAid Full timeJoin to apply for the Customer Success Manager – Enterprise role at SysAid. SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner’s ITSM Magic Quadrant and honored with AWS’s Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9...
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Customer Success Manager- Enterprise
2 weeks ago
Toronto, Canada SysAid Full timeSysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management...
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Enterprise Customer Success Manager
2 weeks ago
Toronto, Canada LumiQ Full time**About the Role**: Reporting to our Team Lead, Enterprise Customer Success, the **Enterprise Customer Success Manager **will be responsible for the adoption, advocacy, retention, and growth of LumiQ customers. The CSM will drive user engagement across the platform and ensure alignment to drive client happiness. **What You'll Be Doing**: - Lead and develop...
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Enterprise Customer Success Manager
5 days ago
Toronto, Canada MaintainX Full timeOverviewMaintainX is the world’s leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 11,000+ businesses including Duracell, Univar Solutions Inc., Titan...
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Customer Success Manager – Enterprise
6 days ago
Toronto, Ontario, Canada Freepik Full timeFreepik is scaling fast, and exceptional customer experience is non-negotiable. We're hiring a Customer Success Manager (CSM) to drive adoption, retention, and growth across our enterprise portfolio. You'll be the cornerstone of customer advocacy, shaping a customer-obsessed culture that accelerates business outcomes and maximizes customer...
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Enterprise Customer Success Manager
3 weeks ago
Toronto, Canada STAN AI Full timeJoin to apply for the Enterprise Customer Success Manager role at STAN AI Salary range provided by STAN AI. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more. Base pay range $60,000.00/yr - $100,000.00/yr Our team is growing! Working as part of STAN’s Team, the Enterprise Customer Success Manager will...
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Enterprise Customer Success Manager
6 days ago
Toronto, Canada STAN AI Full timeJoin to apply for the Enterprise Customer Success Manager role at STAN AI Salary range provided by STAN AI. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more. Base pay range $60,000.00/yr - $100,000.00/yr Our team is growing! Working as part of STAN’s Team, the Enterprise Customer Success Manager will...
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Enterprise Customer Success Manager
5 days ago
Toronto, Canada STAN AI Full timeJoin to apply for the Enterprise Customer Success Manager role at STAN AI Salary range provided by STAN AI. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more. Base pay range $60,000.00/yr - $100,000.00/yr Our team is growing! Working as part of STAN’s Team, the Enterprise Customer Success Manager will...
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Enterprise Customer Success Manager
4 weeks ago
Toronto, Canada Canonical Full timeEnterprise Customer Success Manager - Canonical Join Canonical’s Customer Success team as an Enterprise Customer Success Manager, responsible for building trust with customers, guiding adoption of Canonical’s open source solutions, and driving expansion across a portfolio of enterprise customers. Location This role is fully remote. Job responsibilities...
