Enterprise Customer Success Manager

4 weeks ago

Toronto, Canada Canonical Full time

Enterprise Customer Success Manager - Canonical Join Canonical’s Customer Success team as an Enterprise Customer Success Manager, responsible for building trust with customers, guiding adoption of Canonical’s open source solutions, and driving expansion across a portfolio of enterprise customers. Location This role is fully remote. Job responsibilities Onboard new customers and introduce them to Canonical products and support processes. Elaborate and coordinate complex projects with developers, IT managers, and decision makers from various industries. Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that meet customer objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Run a disciplined customer and business review process with cross–functional teams, prioritizing blockers and driving resolution. Serve as a customer advocate internally and influence product roadmaps, documentation, and processes. Support customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch–points and activities. Qualifications Minimum 5 years of customer–facing experience in IT, with exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills and the ability to guide conversations about complex software. Experience building and improving internal processes while delivering on customer projects. A true team player capable of interacting with all departments and at all levels. Knowledge of agile methodologies. Proficiency in Spanish and Portuguese, in addition to English, is a plus. Additional skills Experience with Salesforce, Jira, and other CRMs. Benefits Distributed work environment with twice–yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Team Member Assistance Program & Wellness Platform. Opportunity to travel to new locations to meet colleagues. Priority Pass and travel upgrades for long‑haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, Canonical provides a platform for AI, IoT, and the cloud. We recruit on a global basis and set a very high standard for people joining the company. Equal Opportunity Employer Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Software Development #J-18808-Ljbffr

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