Account Executive

Account Executive & Administrative Project Manager This hybrid role combines client-facing account management with key project management and administrative support functions. The individual will manage a portfolio of small to medium-sized accounts while also overseeing key operational, regulatory, and office management tasks. The ideal candidate is highly organized, proactive, and capable of balancing strategic client engagement with detailed administrative execution. Responsibilities Client Relationship Management – building and maintaining strong relationships with key customer contacts, monitoring feedback, proactively resolving issues, communicating updates, and escalating concerns when necessary. Data Analysis & Reporting – research, gather, and analyze client data, prepare customized reports and presentations for client reviews and business planning. Client Reviews & Business Plans – collaborate with clients to develop or support the execution of business plans, analyze performance metrics, and prepare strategic recommendations. Project & Survey Support – participate in client-related projects such as implementations and RFPs, design and analyze surveys, and present insights to clients. CRM Management – maintain accurate and compliant data within CRM tools. Regulatory & Certification Compliance – coordinate with OQLF for language certification, maintain ISO 14001 and ISO 45001 certifications; liaise with landlords and sustainability teams. Finance & Invoicing – manage invoice preparation and submission via SAP, ensuring timely payments, and handle communications with Revenue Quebec and other regulatory bodies. Import & Customs – process duties and taxes via CARM/CBSA, and prepare documentation for customs portal setup. Office & Mail Management – visit the office biweekly to collect mail, deposit cheques, sorting, scanning, and distributing mail; manage commission and benefits cheques. Membership & Compliance – handle IATA and ACTA memberships, renewals, and employee inquiries; support PCI compliance background check documentation; monitor Master Business License and TICO records. Property & Office Liaison – serve as the primary contact for property management issues, maintain landlord contact information, and respond to office-related inquiries. Support & Coordination – act as the BCD contact for Amex card applications and updates. Qualifications Associate’s Degree and Business Travel Industry experience. Ability to work virtually or onsite and travel regularly up to 25%. Well‑developed analytical and organizational skills. Excellent communication and relationship‑building abilities. Experience with CRM tools, data reporting, and project coordination. Familiarity with Canadian regulatory requirements and office operations is a plus. French language skills – high proficiency required and essential to the success of the role. Proficient in Microsoft Office products. About Us We’re a market leader in travel management: we help people and companies travel smart and achieve more. Our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually. We’re committed to sustainability and driving success for our customers, our business, and ourselves. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work‑life balance so you can focus on what makes you happy. Benefits Flexible working hours and work‑from‑home or remote opportunities. Opportunities to grow your skillset and career. Generous vacation days so you can rest and recharge. A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools. Travel industry professional perks and discounts. An inclusive work environment where diversity is celebrated. Seniority level Entry level Employment type Full‑time Job function Accounting / Auditing and Finance Industry Travel Arrangements Diversity & Inclusion We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about the role but your experience doesn’t align perfectly, we still encourage you to apply. Accommodation We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #J-18808-Ljbffr