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Customer Service Representative/Order Entry
1 month ago
Your role:
- Answer telephone calls, e-mails and customer inquiries regarding products, orders and deliveries.- Provide accurate and complete information on products and services.- Handle customer complaints in a professional manner and propose appropriate solutions.- Monitor customer files and ensure smooth communication between different departments (logistics, accounting, etc.).- Record and enter customer orders in the SAP system quickly and accurately.- Check order information (products, quantities, prices, delivery times).- Follow up orders and ensure they are dispatched on time.- Coordinate with internal teams to resolve any stock or delivery problems.- Update customer information in SAP and ensure its reliability.Monitor orders in progress and inform customers of the status of their requests.- Collaborate with sales, logistics and inventory management teams to resolve any problems.- Participate in the analysis of customer feedback and propose process improvements.Skills :
- SAP system skills for order management (data entry, tracking, inventory management).- Good command of office tools (Excel, Outlook).- Knowledge of logistics and sales processes.- Excellent oral and written communication skills in French and English in order to be able to communicate with our English-speaking customers and partners.- Sense of customer service and ability to manage delicate situations.- Rigor, organization and ability to work under pressure.- Team spirit and ability to collaborate with different departments.
