Shift Lead, Snow School

Shift Lead, Snow School & Freestyle At WinSport, we’re seeking passionate individuals committed to sharing their love for the sport of skiing and snowboarding. This role supports and leads a team of instructors delivering high‑quality, tailor‑made lessons to our guests, contributing to their skill development and passion for winter sports. Key Responsibilities Lead instructors and coaches to deliver exceptional care of participants in and out of lessons. Support team members in fulfilling their role, manage performance, and provide meaningful feedback. Ensure efficient check‑in and check‑out operations and smooth lesson launches. Communicate with guests to address concerns in person, by phone, or via email, coordinating group level swaps to maintain quality experiences. Model a safety culture and inspire a safety mindset within the team. Team Member Leadership Collaborate with Team Leads and Management to develop and execute training. Lead formal and informal performance check‑ins and manage performance conversations. Serve as a role model, inspiring instructor engagement and high‑quality lessons. Address concerns or feedback in a timely manner and provide appropriate solutions. Inspire a safety culture among team members. Engaging Experiences Provide exceptional customer service and guest‑focused experiences. Teach and inspire guests and instructors to connect with the sport of skiing and snowboarding. Coordinate participant level changes and support instructors’ coaching conversations. Assist in Snow School set‑up and take‑down, rental shop support, lesson check‑ins and check‑outs, waiver confirmations, and group organization. Support team members in delivering the safest and highest‑quality lessons. Communication Communicate with guests and team members in alignment with WinSport’s core values of safety, welcoming, inspiring, and creative. Foster an inclusive atmosphere for guests of all ages and abilities. Role‑model effective coaching and feedback through clear, concise, and intentional communication. Maintain professional communication with guests and navigate lesson concerns with a positive, constructive approach. Ensure guests receive meaningful lesson feedback reflecting WinSport values. Operational Effectiveness Coordinate Snow School area set‑up, guest check‑in, check‑out, and take‑down. Manage staff arrival and departure to ensure efficient labor management. Maintain accurate records of staff schedules and staffing changes. Collaborate with management to accommodate escalated guest needs with a problem‑solving mindset. Work with instructors to ensure successful execution of programs and uphold quality and safety standards. Demonstrate proactive problem‑solving and adaptability to meet diverse needs. Plan and lead or support instructor training sessions centered on instructional topics. Safety/Risk Mitigation Identify and mitigate hazards, uphold the Alpine Responsibility Code, and ensure compliance with all safety policies. Ensure team members safely execute lessons tailored to guests’ needs and progression. Lead daily team huddles providing updates and training. Maintain detailed knowledge of ski/snowboard products to assist guests. Communicate WinSport policies accurately and ensure they are applied. Support policy audits to maintain high standards. Perform other duties as required. Qualifications Current Level 1, 2, 3, or 4 certification with CSIA/CASI/PSIC or equivalent. Current Fundamentals, Comp‑Intro, or other freestyle certification. Dual Ski/Snowboard certification and Freestyle/Park certification considered assets. 3 years of leadership experience in a related or other field. 5 years of experience working with youth and adult programs. Strong communication skills and a positive, coachable attitude. Ability to work independently and as part of a team. Fluency in other languages considered an asset. Excellent organization, multi‑tasking, and prioritizing skills. Strong decision‑making and pedagogy/mentoring skills. Excellent customer service skills. Experience with a large and diverse team considered an asset. Conflict resolution experience is an asset. Industry knowledge of Ski/Snowboard considered an asset. Computer program knowledge (Outlook, Word, Excel, PowerPoint) considered an asset. What You Will Be Working in a dynamic outdoor environment on varied terrain. Prepared to work in all weather conditions, including indoor activities. Healthy and prepared to ski/snowboard daily. Able to lift, carry, push, or pull objects up to 20 lbs occasionally. Able to assist with chairlift loading/unloading. Employment Dates & Times Seasonal position from October to April, start date weather‑ and operationally dependent. Full‑time and part‑time consistent schedules available. Weekend and holiday availability required. Lessons offered during all operational hours. School Group programs Monday‑Friday during daytime. Compensation starting at $19.15 per hour. Benefits Free WinSport Winter Season Pass. Off‑shift training opportunities at WinSport. Reciprocal access at other ski resorts. Discounts on food, beverage, retail, and programs. Access to our Performance Training Center. Discover, Develop, And Excel With WinSport Working with WinSport means you will be part of one of the most unique sport institutes in the world. We pride ourselves on providing exceptional services to support our guests in training and maintaining an active lifestyle. We are a key provider within the local Ski and Snowboard community, giving people of all ages and abilities a place to progress their riding. We will support you along your pathway as you discover, develop, and excel in your role at WinSport. #J-18808-Ljbffr