VP, Customer Success
1 week ago
Shape the Next Chapter of Customer Success Excellence Ready to redefine the future of Customer Success in an AI-powered world? At Coveo , we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting‑edge technology, a culture of innovation, and a global reach, Coveo is entering an exciting new chapter of growth. We’re looking for a visionary and strategic Vice President of Customer Success to lead and scale an international team of about 50 people across North America, Europe, and Asia‑Pacific. You’ll have a direct impact on customer success by combining strategic vision, operational excellence, and inspiring leadership. What You’ll Do Lead and scale a high‑performing global Customer Success team, fostering accountability, collaboration, and innovation. Define and execute a world‑class Customer Success strategy aligned with Coveo’s AI‑first, product‑led vision. Accelerate customer adoption, retention, and expansion through data‑driven engagement and value realization. Build trusted relationships with enterprise executives, driving advocacy and long‑term partnership. Champion operational excellence through scalable processes, KPIs, and industry‑leading tools such as Salesforce and Gainsight. Partner cross‑functionally with Sales, Product, and Marketing to ensure a seamless, customer‑first experience. Inspire a customer‑obsessed culture that prioritizes impact, learning, and continuous improvement. Represent Customer Success as a strategic voice within Coveo’s leadership team and with key customers. What You’ll Bring 12+ years of experience in Customer Success or related leadership roles, ideally within high‑growth SaaS or enterprise software environments. Proven track record leading global CS teams at scale ($100M–$500M+ revenue). Experience owning end‑to‑end CS functions and driving measurable improvements in retention and expansion. Deep understanding of complex enterprise solutions and customer lifecycles. Technical fluency with CS tools and data infrastructure (e.g., Salesforce, Gainsight, Data and AI tools). Experience in CS transformation initiatives, including tool overhauls and community portal builds. Exposure to industries such as Commerce, Customer Experience, and Applied AI strongly preferred. Send us your application, we want to know what you're all about Join the Coveolife Seniority level Executive Employment type Full-time Job function Management and Manufacturing Software Development Referrals increase your chances of interviewing at Coveo by 2x Get notified about new Vice President of Customer Success jobs in Canada . #J-18808-Ljbffr
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VP of Customer Success
2 weeks ago
, , Canada testRigor Full timeAbout TestRigor TestRigor is an Inc 5000 fastest growing YC company that enables manual testers with the help of generative AI to build automation for their own manual tests and generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc. Role Overview This is the most important...
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VP of Customer Success
2 weeks ago
, , Canada Testrigor Full timeAbout testRigor testRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc. Role Overview...
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VP of Customer Success
1 week ago
, , Canada Stealth Startup Full timeThis range is provided by Stealth Startup. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $150,000.00/yr - $200,000.00/yr About us The company is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation...
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, , Canada testRigor Full timeAn innovative AI startup is seeking a VP of Customer Success to drive NRR growth and manage a rapidly expanding team. This role is critical for achieving customer goals and improving the product's value. The ideal candidate has experience in building processes from scratch and working with technical customers. Join a company recognized as one of the fastest...
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, , Canada testRigor Full timeA rapidly growing AI company in Canada is seeking a VP of Customer Success to enhance customer relationships and ensure Net Revenue Retention (NRR) exceeds 101. This executive role involves building processes, managing a small team, and implementing data-driven metrics. Candidates should have experience in similar positions and working with technical...
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VP, Customer Success
1 week ago
Canada; Montreal (Province of Quebec, Canada); Province of Ontario (Canada); Province of Quebec (Canada); Toronto (Province of Ontario, Canada) Coveo Full time $120,000 - $250,000 per yearShape the Next Chapter of Customer Success ExcellenceReady to redefine the future of Customer Success in an AI-powered world? At Coveo, we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an...
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Vice President of Customer Success
2 weeks ago
, , Canada testRigor Full timetestRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc. Role Overview This is the most...
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Customer Success Manager
1 week ago
, , Canada Practice Better Full timeJoin to apply for the Customer Success Manager role at Practice Better This range is provided by Practice Better. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$75,000.00/yr - CA$95,000.00/yr Job Title : Customer Success Manager (Maternity Leave Contract) Reports to: VP of Customer...
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Customer Success Manager
1 week ago
Canada Rockstar Full time US$80,000 - US$120,000 per yearRockstar is recruiting for a venture-backed energy and ESG data platform built for commercial real estate owners and operators. The client, founded in New York, has become a trusted partner to some of the largest institutional landlords in North America and is entering an exciting new phase of growth, particularly across industrial and office portfolios....
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Customer Success Manager
1 week ago
Remote - Canada Practice Better Full time $60,000 - $90,000 per yearJob Title: Customer Success Manager (Maternity Leave Contract) Reports to: VP of Customer Experience About the Role The Customer Success Manager will empower health and wellness professionals to effectively use That Clean Life's features to meet a variety of dietary needs for their clients. This mid-level role is perfect for those with a nutrition...
