VP, Customer Success
2 weeks ago
Shape the Next Chapter of Customer Success Excellence Ready to redefine the future of Customer Success in an AI-powered world? At Coveo , we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting‑edge technology, a culture of innovation, and a global reach, Coveo is entering an exciting new chapter of growth. We’re looking for a visionary and strategic Vice President of Customer Success to lead and scale an international team of about 50 people across North America, Europe, and Asia‑Pacific. You’ll have a direct impact on customer success by combining strategic vision, operational excellence, and inspiring leadership. What You’ll Do Lead and scale a high‑performing global Customer Success team, fostering accountability, collaboration, and innovation. Define and execute a world‑class Customer Success strategy aligned with Coveo’s AI‑first, product‑led vision. Accelerate customer adoption, retention, and expansion through data‑driven engagement and value realization. Build trusted relationships with enterprise executives, driving advocacy and long‑term partnership. Champion operational excellence through scalable processes, KPIs, and industry‑leading tools such as Salesforce and Gainsight. Partner cross‑functionally with Sales, Product, and Marketing to ensure a seamless, customer‑first experience. Inspire a customer‑obsessed culture that prioritizes impact, learning, and continuous improvement. Represent Customer Success as a strategic voice within Coveo’s leadership team and with key customers. What You’ll Bring 12+ years of experience in Customer Success or related leadership roles, ideally within high‑growth SaaS or enterprise software environments. Proven track record leading global CS teams at scale ($100M–$500M+ revenue). Experience owning end‑to‑end CS functions and driving measurable improvements in retention and expansion. Deep understanding of complex enterprise solutions and customer lifecycles. Technical fluency with CS tools and data infrastructure (e.g., Salesforce, Gainsight, Data and AI tools). Experience in CS transformation initiatives, including tool overhauls and community portal builds. Exposure to industries such as Commerce, Customer Experience, and Applied AI strongly preferred. Send us your application, we want to know what you're all about Join the Coveolife Seniority level Executive Employment type Full-time Job function Management and Manufacturing Software Development Referrals increase your chances of interviewing at Coveo by 2x Get notified about new Vice President of Customer Success jobs in Canada . #J-18808-Ljbffr
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, , Canada testRigor Full timeA rapidly growing AI company in Canada is seeking a VP of Customer Success to enhance customer relationships and ensure Net Revenue Retention (NRR) exceeds 101. This executive role involves building processes, managing a small team, and implementing data-driven metrics. Candidates should have experience in similar positions and working with technical...
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VP, Customer Success
3 weeks ago
Canada Coveo Full timeShape the Next Chapter of Customer Success Excellence Coveo empowers enterprises to use AI for personalized digital experiences at scale. Built on intelligent search, our enterprise-grade GenAI platform helps 700+ customers unify data, understand intent, and deliver tailored experiences across Commerce and Knowledge. With a strong product foundation, global...
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VP, Customer Success
3 weeks ago
Canada Coveo Full timeShape the Next Chapter of Customer Success Excellence Coveo empowers enterprises to use AI for personalized digital experiences at scale. Built on intelligent search, our enterprise-grade GenAI platform helps 700+ customers unify data, understand intent, and deliver tailored experiences across Commerce and Knowledge. With a strong product foundation, global...
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VP of Customer Success
3 weeks ago
Canada testRigor Full timeAbout testRigortestRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.Role OverviewThis...
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VP of Customer Success
3 weeks ago
Canada testRigor Full timeAbout testRigortestRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.Role OverviewThis...
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VP, Customer Care
3 weeks ago
, , Canada Stonewood Group Inc. Full timeA prominent Canadian software solutions provider is seeking a VP of Customer Care to enhance customer value from their offerings. This executive role involves leading customer support and technical services, ensuring robust relationships with clients, and meeting key performance indicators. The successful candidate will leverage their strategic approach and...
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VP, Customer Success
2 weeks ago
Canada; Montreal (Province of Quebec, Canada); Province of Ontario (Canada); Province of Quebec (Canada); Toronto (Province of Ontario, Canada) Coveo Full timeShape the Next Chapter of Customer Success ExcellenceReady to redefine the future of Customer Success in an AI-powered world? At Coveo, we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an...
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Vice President of Customer Success
3 weeks ago
, , Canada testRigor Full timetestRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc. Role Overview This is the most...
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VP, Customer Operations
3 weeks ago
Canada Orderful Full timeHelp Us Revolutionize Global Trade at Orderful Orderful is reinventing how businesses connect and trade. We modernize EDI - the backbone of $5T+ in global commerce - so companies can click-to-trade with any partner fast. We’re Series B and among the fastest-growing in supply-chain tech, with 2× YoY growth. We’re hiring a VP, Customer Operations to build...
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VP, Customer Operations
3 weeks ago
Canada Orderful Full timeHelp Us Revolutionize Global Trade at Orderful Orderful is reinventing how businesses connect and trade. We modernize EDI - the backbone of $5T+ in global commerce - so companies can click-to-trade with any partner fast. We’re Series B and among the fastest-growing in supply-chain tech, with 2× YoY growth. We’re hiring a VP, Customer Operations to build...
