Rooms Division Manager

3 weeks ago


Central Ontario, Canada JRoss Recruiters Full time

Strategic Leadership : Develop, implement, and monitor departmental strategies aligned with property and brand goals. Translate these into clear operational plans and measurable performance indicators. Financial Accountability : Drive profitability by overseeing departmental budgets, ensuring P&L accuracy, controlling costs, and identifying opportunities to improve revenue streams while maintaining quality standards. Operational Excellence : Direct daily operations of Rooms Division departments (Housekeeping, Front Office, Guest Services, and potentially Spa or Concierge). Establish procedures to ensure efficiency, productivity, and adherence to brand standards. Guest Experience : Consistently deliver and elevate service standards by anticipating guest needs, resolving concerns promptly, and fostering a culture of personalized hospitality. Ensure guest satisfaction scores exceed targets. Talent Development : Recruit, train, mentor, and retain top talent across Rooms Division teams. Foster a culture of accountability, recognition, and career growth. Provide coaching to build confident and empowered leaders at all levels. Collaboration : Work closely with Sales, Food & Beverage, Engineering, and other key departments to ensure seamless operations, special event execution, and a consistent luxury experience. Compliance & Safety : Maintain strict adherence to health, safety, labor, and regulatory standards. Oversee housekeeping and front office procedures to ensure compliance with brand and legal requirements. Innovation & Improvement : Continuously assess operations for opportunities to enhance efficiency, guest satisfaction, and team performance. Lead initiatives for process improvements and new service offerings. Community & Brand Representation : Act as a visible ambassador for the property in the Muskoka region, strengthening the resort’s reputation with guests, partners, and the local community. Requirements Extensive Rooms Division leadership experience in a full-service resort or hotel environment. Strong financial acumen with proven success managing departmental budgets and driving profitability. Inspirational leadership style—hands-on, visible, and committed to coaching and mentoring. A track record of delivering elevated guest satisfaction alongside operational performance. Ability to adapt to a role that may be weighted heavily toward either housekeeping or front office operations. Corporate Culture Competitive compensation package aligned with senior hospitality leadership roles. Comprehensive health and dental benefits. Performance-based incentives and recognition programs. Retirement savings and contribution matching. Generous vacation allotment and lifestyle perks. Discounts on accommodations, dining, spa services, and recreational activities. Career development opportunities within a highly respected global brand. The chance to live and work in Muskoka’s stunning cottage country, with year-round outdoor recreation at your doorstep. Resume * please attach resume in MS-Word format More informationFiles must be less than 5 MB . Allowed file types: doc docx . Cover Letter please attach cover letter in MS-Word format More informationFiles must be less than 5 MB . Allowed file types: doc docx . I consent to receiving news and information from JRoss Recruiters. I understand that I can withdraw this consent at any time by sending an email to #J-18808-Ljbffr



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