E-Commerce Support Officer

Competition Number: REQ 7141 Title: E-Commerce Support Officer Division: Ancillary Services Salary: Payband G, starting rate $34.60 per hour Hours: Monday to Friday 8:00 am – 4:00 pm Hours per week: 37.5 Location: 200 King St.E. Work Modality: 100% on-site Status: Temporary Support Vacancy: Replacement Effective Date: Immediately to July 2026 Closing Date: January 16, 2026 Land Acknowledgement George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other. Equity Statement George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities. GBP Vision To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership. Position Summary The E-Commerce Support Officer develops and maintains the campus store’s e-commerce website according to criteria established by the bookstore management. The officer enters and updates data, creates text, takes and uploads photographs and images for a variety of e-catalogues, informational pages, links, and marketing pages. They work with store buyers and sales floor staff to ensure product delivery. Occasionally, the officer interacts directly with ecommerce customers and researches new e-technology developments related to the bookstore. Key Responsibilities Ensuring catalogued product information and photos are correct and updated on a regular basis, implementing changes to the Text Adoption pages, updating and maintaining the used-book listing, updating and maintaining Events and Surveys pages, and implementing promotional and advertisement changes on the site as per the marketing schedule. Responsible for website layout design and implementing the e-commerce and campus store’s branding on the website, which would involve working with the web-host vendor to implement changes, improvements, and maintenance. Liaising with other college departments (e.g. Registrar, Library, Culinary School) to develop and maintain links. Developing e-book resources and capabilities. Keeping abreast of current and future web technology that may be applicable to the bookstore website. Providing revenue and cost reports to management. Working with the store manager and buyers to determine the annual marketing program and specific advertised product and specials for the e-commerce program. Contacting third-party vendors to advertise and/or provide linked services on the site. Monitoring and implementing web security. Other duties as assigned. Educational and Experience Requirements Minimum two-year diploma or equivalent from a recognized post-secondary institute in Web-design and/or E-Commerce. Minimum of two (2) years of hands‑on experience in e-commerce web design, commercial website operations, and web order fulfilment practices. Expertise with HTML and PHP, and current web‑graphics software (e.g. Adobe Suite). Skills and Attributes Demonstrated intermediate digital photography skills. Solid time management and coordinating skills. Excellent communication, collaboration, teamwork and interpersonal skills at a professional level. Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity. This role is 100% in-person and may require occasional weekend/after-hours work on demand. Interview process may consist of a practical skills component. Notes The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer. About Us George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers. Why work here? George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters. George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact confidentially. #J-18808-Ljbffr