Technical Implementation Analyst

About Achievers Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter. Our commitment to you At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. The opportunity The Technical Implementation Analysts responsible for technical consulting and configuration of the Achievers software with Enterprise clients typically over 5,000 employees with global requirements and complex structures. This individual will lead on all technical implementation components of implementation, from design, configuration, to testing and integration. This role encompasses client meetings, solutions documentation and platform configuration. Please note that this is a 12 months contract Responsibilities Consulting Consult with clients to gather business and technical requirements through onsite and remote meetings Align requirements to product functionality, offering best practice, scalable solutions along the way Present compelling solutions, in a collaborative way, to Enterprise clients based on finite feature sets Interact with diverse client IT teams on various technical topics such as system integration and single sign-on Configuration and Testing Configure platform modules, site content and permissions Configure system integrations and single sign-on Provide technical design consulting for API-based integrations Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur Project Support and Delivery Investigate product issues by configuring proof of concepts and interacting with Product Management where needed Escalate product issues as needed to ensure client expectations and timelines are met Provide product feedback to Product Management Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment Support on-boarding for new team members through product and process education Can do, team oriented attitude Qualifications 4-5 years of related experience in a software company Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles) Experience with configuring and implementing software applications Evidence identifying risks and issues Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery Ability to effectively communicate technical concepts to a non-technical audience Demonstrated flexibility, adaptability and drive Evidence of effective multi-tasking and tight project schedules Strong attention to detail An asset - experience working with HTML, CSS and APIs Why you’ll love working at Achievers ✨ We are passionate about disruptive technology that’s rooted in science, research and data. ✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture ✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation. ✨ We believe in moving quickly, failing fast, and adapting to change. ✨ We enjoy coming to work every day because we believe in our product and love our culture. ✨ We’re committed to achieving excellence in everything we do. Benefits & Perks for permanent full time employees Competitive Pay Parental Leave Top-up