Head of Operations

Head of Operations & IT, Operations Focus CTBC Bank Corp. (Canada) has proudly served our customers for over 20 years. We are an equal opportunity employer that values diversity and is committed to fostering an open, accessible, and inclusive work environment. We believe in supporting our employees' growth and development to help them achieve their personal and professional goals. CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd. and is the largest publicly listed bank headquartered in Taiwan. As part of a global banking network with industry leading reputation in the Asia Pacific, we continue to place our clients in the forefront of our services. We are all about our clients, our business, and our people. If you are looking for an opportunity to grow and learn in financial services, join us at CTBC Bank to expand your experiences in financial services, customer relations, and banking. Banking Operations & IT Head Job Description: To review the Bank’s existing Operation Policies and provide suggestions to amend/update it from time to time in order to ascertain its compliance with relevant regulations. To supervise/oversee the branch operations and ensure all are in the same manner. To direct and control the branch operation in an efficient manner to ensure a high and quality services are delivered to all clients. To ensure the completeness of business document for the best protection to the Bank’s interest. To develop and achieve a harmonious working atmosphere and working relationship with all staff/department/branches. Plan and manage banking and system upgrades or migrations, ensuring minimal disruption and full compliance. Collaborate with key departments to align operational and IT support with business strategy. Lead or participate in bank-wide projects involving new product launches, system enhancements, and regulatory changes. Lead and develop training programs for all branch and operations staff to ensure process knowledge, and system proficiency. Provide guidance and consultation to all branches in trouble shooting and error corrections to co-operate with accounting eBack system. Debit card and ATM payment services management & maintenance. Other duties and projects assigned by management. Qualifications: University degree / College diploma in business administration, Finance, Banking or a related field. Over 10 years of related work experiences in a Canadian Banking Institution. At least 5 years of experience in a similar role. Strong knowledge in managing credit, operational, regulatory risk, cash management, financial products, and liquidity risk. Previous experience in a managerial role (preferably in banking operations) an asset. Strong communication and conflict resolution skills. High level of teamwork, motivation, and commitment. Understands banking legislation and regulation. Demonstrates experience to lead others. Fluency in Mandarin Chinese an asset. Recruitment Process and Privacy Notice: We thank all applicants for their interest in joining CTBC Bank Corp. (Canada). Please note that only shortlisted candidates will be contacted. To learn how we handle applicant personal information, please refer to our Applicant Privacy Notice available on our website at Seniority level Executive Employment type Full-time Job function Information Technology Industries Banking Referrals increase your chances of interviewing at CTBC Bank Corp. (Canada) by 2x. Get notified about new Head of Information Technology Operations jobs in Vancouver, British Columbia, Canada . #J-18808-Ljbffr