Solutions Engineering Manager

Overview Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. We’re looking for a Solutions Engineering Manager to lead our Post-Sales Solutions Engineering team — the group helping merchants unlock even more value from Recharge. You’ll guide a talented team supporting merchants that drive over $6M in quarterly revenue, and elevate how we measure impact, scale processes, tell our success stories, and leverage tools for productivity. As Recharge continues to expand globally, you’ll play a key role in growing and developing a high-performing, internationally distributed team. The Post-Sales Solutions Engineering team steps in when merchants need something beyond the standard playbook. They’re problem solvers, unlocking new use cases, preventing churn, and driving growth across key market segments. Their work not only strengthens retention and ARR - it reinforces Recharge’s reputation as a trusted partner that shows up for merchants and the broader Shopify ecosystem. What you’ll do Maintain and grow a high-performing post sales technical solutions team — coach Post-Sales SEs to combine deep platform expertise with consultative problem-solving that strengthens merchant trust and retention. Demonstrate measurable business impact — tie post-sales technical outcomes to merchant retention, expansion, and platform adoption metrics. Drive internal and external collaboration — partner internally with Customer Success, Product, and Engineering to surface merchant needs, influence product direction, and create repeatable technical solutions. Partner externally with Shopify, merchants and agencies to drive shared awareness of objectives, outcomes, and roles. Champion systems thinking and continuous improvement — identify recurring issues, implement durable fixes, and enhance knowledge repositories so the team leaves the ecosystem stronger after each engagement. Elevate merchant onboarding outcomes — ensure every launch and technical implementation delivers measurable time-to-value improvements, clear documentation, and scalable best practices. Own technical solution quality and consistency — ensure integrations, customizations, and handoffs meet internal standards and set a benchmark for merchant experience. Enable scalability of post-sales delivery — optimize processes, tooling, and playbooks to improve efficiency and throughput without sacrificing quality. Live by and champion our values: Accountability, Collaboration, Iteration and Details What you’ll bring Experience in a merchant/client facing role delivering technical solutions/projects such as Sales Engineering, Solutions Engineering, technical consulting / agency, product management, project management. Proven experience leading post-sales or solutions engineering teams in a SaaS or eCommerce technology environment. Strong technical fluency in the Shopify ecosystem - APIs, webhooks, and integration architectures. A track record of partnering cross-functionally with Product, Engineering, and Customer Success to drive merchant outcomes. Experience developing repeatable playbooks, processes, or frameworks that scale technical delivery and improve merchant satisfaction. Excellent communication and coaching skills — able to translate complex technical concepts into actionable insights for both merchants and teammates. Data-driven decision-making with an understanding of how technical solutions influence retention, NRR, and merchant value. A growth mindset — energized by learning, improving systems, and helping others build capability over time. Compensation Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package. Hiring range in the US$144,000.00 - $180,000.00 USD Hiring range in Canada$129,000.00 - $162,000.00 CAD Benefits at a Glance Medical, dental and vision plans Retirement plan with employer contribution Recharge Payments is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. #J-18808-Ljbffr