Manager, Solutions Engineering

About Tailscale 

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

We are looking for a Manager, Solutions Engineering - Enterprise to join our rapidly growing team. The Solutions Engineering team is responsible for customers through the full customer journey (pre-sales to post-sales) by helping to design, implement, and manage their Tailscale deployment to ensure their business objectives are met. The team works closely with Tailscale Sales and Customer Success teams to provide technical expertise and also collaborates with Marketing, Product, and Support. As Manager of Solutions Engineering, you will lead a team that has a major impact on our customer experience, success, and growth.

If you are passionate about people leadership, networking, and security, and are excited about working at a fast-growing startup we want to talk to you

Responsibilities:

• Manage and grow a small team, developing their skills, helping advance their careers, and recruiting additional team members
• Set a high standard for your team for customer evaluations and successful rollouts, contributing to new customer acquisition and the expansion of customers 
• Work closely with our Sales team to meet and exceed revenue goals
• Collaborate with teams across Tailscale to improve our customer experience, proof of concept process, sales materials, documentation, and more
• Provide feedback to Product and Engineering teams on customer needs and product improvements
• Stay up-to-date on the latest cloud, network, and security technologies and trends, and ensure your team invests in education and development

Requirements:

• 3+ years of experience in a management role 
• 5+ years of experience in a technical, customer-facing role such as a Solutions Engineer, Sales Engineer, or similar
• Excellent communication and presentation skills
• Familiar with networking and security concepts
• Solid technical background with understanding and/or hands-on experience in software development, and web technologies (cloud architecture, CI/CD, etc)

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.

For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets.

CAN Pay Range (OTE)

$335,000 - $402,000 CAD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team/department off-sites, or use your individual travel budget to meet up with team members in Canada, the US, or the UK. 
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. 
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world 
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own. 
• Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks. 

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