Solution Engineer

Description Nuvei is a Canadian fintech company accelerating the business of clients worldwide. Nuvei’s modular, flexible and scalable technology enables leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values and strive to solve complex problems while continually improving our product and delivering relentless customer service. We are always looking for exceptional talent to join us on the journey. Your Mission Nuvei's Solution Engineer team includes both Solution Engineers and Implementation Engineers who act as technical and product advisors to potential partnership or prospect clients. Architecting client or partner solutions with Nuvei payment services to apply client business demand and Nuvei best practices. The Solution / Pre-Sale Engineer will manage solutions or pre-sale of Nuvei's growing portfolio of merchants as part of the Sales Operations department within the Digital Payments Division, by providing best-in-class payments technology solutions using Nuvei's enhanced services and advanced technologies. All candidates must be located within the US. Key Responsibilities Join the business development team and advise new prospects on Nuvei's product from a technical perspective as well as design a tailored solution that best fits the prospect's needs Project coordination - Work closely with new customers and the onboarding team to guarantee a high-quality technical project delivery Planning - Coordinate technical project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers' requirements delivered on plan and on schedule Work with the internal onboarding team and customer teams to assess customers' technical requirements, business and implementation risks, guide and oversee the technical integration process, assist with technical problem troubleshooting and manage internal resources and priorities to resolve client-facing issues as part of the technical project implementation A strong technical education with experience in online payment technology, understand the customer's payment propositions and needs to best plan for them and optimize technical solutions Responsible for leading technical implementation projects for new Nuvei customers, owning the full implementation cycle from technical kickoff to Go-Live for enterprise accounts Establish operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business Provide excellent customer service through active listening with a defined SLA of 24/48 hours hand off to the integration team Apply consultative methodologies to solve integration pain points while architecting features into best-in-practice solutions to address business needs Ability to manage multiple projects on parallel timelines and work collaboratively in a global, remote environment Passionate about technology and customer service with experience in payment systems or in a Fintech company Requirements B.S. in Information Systems, Industrial Engineering or related field 3+ years of hands-on implementation and solution experience as an Integration Engineer or Implementation Engineer, or at least two (2) years as a Solution / Pre-Sale Engineer 2+ years of prior experience within the payments industry, with knowledge of payment solutions (EMV, eWallet, Mobile Payments, POS, PSD2 eCommerce, web services, etc.) Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, etc.) Working knowledge of web integration including iframes, widgets, SDKs, Single Sign-On, APIs and other SAAS technologies Full professional proficiency (written and verbal) in English Creative thinker with experience in understanding clients' potential pain points Other Qualifications Familiarity with Salesforce, Zendesk or similar ticketing system Understanding of Python and Shell Scripting Strong knowledge of data models and working knowledge of SQL Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology #J-18808-Ljbffr