Service Representative

Service Representative (Warranty) Location: Edmonton Regional Office, rd Street NW with travel to surrounding areas Job Overview Reporting to the Manager, Service, as the Service Representative (Warranty) you are responsible for addressing warranty service needs for homeowners and taking the initiative to complete repairs wherever possible. You coordinate and organize necessary warranty service tasks, including the involvement of outside trades and suppliers as required. You ensure all repairs and services meet quality standards, adhere to budgets and timelines, and maintain positive relationships with homeowners and other parties involved in the warranty service process. Responsibilities Attend service appointments to assess homeowner concerns and coordinate corrective actions. Liaise externally with homeowners and trades/suppliers regarding updates on corrective actions. Document homeowner concerns ensuring Description, Root Cause, and Resolution are outlined. Liaise internally with Field Service Supervisor as needed to determine validity of service requests. Address and resolve client concerns in an efficient and effective manner. Ensure quality of completed work complies with Qualico’s standards and relevant legislations. Create warranty work/purchase orders and issue associated back-charges when applicable in compliance with the predefined back-charge process; communicate with subcontractor/supplier accordingly. Promote a safe work environment and adhere to Qualico’s Safety Program and relevant safety regulations. Provide support to other projects and duties as assigned. Essential Requirements High School Diploma, or equivalent. Minimum 3 years of construction, craftsperson or restoration service experience. Comfortable and proficient in using an assortment of tools to complete a variety of construction tasks related to the correction of deficient items. Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50 lbs. Valid driver’s licence and access to a reliable vehicle. Satisfactory verification of criminal record check. Comfortable using Microsoft Office Programs (Outlook, Word, Excel, Teams, SharePoint). Preferred Qualifications Diploma, certificate or degree in a relevant field is an asset. Designation in a related trade is a nice to have. Experience with construction management software (Build-Pro, NewStar, On-Location Warranty, Builder Go, or similar) is preferred. What We Value Creating trusting and successful working relationships. Taking responsibility for the outcome of decisions and actions. Cooperating with team members in an open, supportive, and respectful manner. Setting clear, measurable, and achievable goals. Consistently meeting customer expectations. Staying current with technical job skills. Working Conditions You primarily work on site during regular business hours in completed homes with potential for exposure to noise from equipment/machinery and occupational hazards, inclement weather and dust. A rotating on‑call schedule is required for a week at a time. Travel to regional offices and overtime may occasionally be required. About Us Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas‑Fort Worth, Texas. Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single‑family and multi‑family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. serviceQ is a new concept in post‑occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and is devoted to a distinctly exceptional service experience. Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day. Closing date: January 20, 2026 #J-18808-Ljbffr