Solutions Engineer, SMB

Join to apply for the Solutions Engineer, SMB role at 1Password . About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Solutions Engineer, SMB, you will play a key role within go‑to‑market by supporting our sales teams with customer requests and learning resources. You’ll be vital in expediting sales opportunities by assisting customers with their compliance needs, actively responding to security questionnaires, and other vendor registration requirements. As part of our human‑centric approach to security, you will be instrumental in supporting customers and other go‑to‑market teams by creating valuable video and knowledge base content, facilitating customer office hours, demos, and technical consultations. Your efforts will aim to increase adoption, reduce friction, and elevate the understanding of 1Password. This is a remote opportunity within Canada and the US. What We’re Looking For Experience in a customer‑facing role with a preference for experience in a SaaS/Security/Technology environment. Ability to communicate technical information in a way that is accessible and appealing to a general audience. Superior presentation and writing skills. Sharp eye for detail and a commitment to ensuring high‑quality standards. High level of adaptability, effectively managing multiple projects concurrently while upholding exceptional quality standards. Strong time‑management skills, demonstrating the ability to prioritize tasks efficiently and meet deadlines consistently in a fast‑paced work environment. Demonstrated ability to work independently and in a team setting. Bonus: personal experience with 1Password or another password manager—while not required, it’ll help you gain confidence quickly in this role. What You Can Expect Work with our self‑service and SMB customers to share product knowledge and demonstrate aspects of 1Password. Provide training to both customers and team members at 1Password. Respond to vendor requests, security questionnaires, and legal requests. Write and manage knowledge‑base content for go‑to‑market. Record video resources to be shared internally and with customers. Be a sought‑after resource for go‑to‑market questions regarding 1Password. Work with the rest of your team to create materials for learning about and using 1Password. USA‑based roles: The annual base salary for this role is between $77,000 USD and $104,000 USD, commission‑eligible. This role is also eligible for immediate participation in 1Password’s benefits program (health, dental, 401k and many others), generous paid time off, equity grant and, where applicable, participation in incentive programs. Canada‑based roles: The annual base salary for this role is between 72,000 CAD and 98,000 CAD, commission‑eligible. This role is eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), generous paid time off, equity grant and, where applicable, participation in incentive programs. Our Culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, experiments, and iterates in search of the best solution. 1Password is not for everyone; our work is demanding and fast. We seek highly adaptable, curious, and results‑driven individuals who thrive in ambiguity and change. Our Approach to Work We recognize the power of both in‑person collaboration and remote work. Some roles are remote‑first, expecting most work to be from home; others are in‑office. Occasional travel may be required, typically for department‑wide offsites, quarterly meetings, and customer events across Canada, USA, and EMEA. All go‑to‑market roles will have an in‑person onboarding in Toronto. What We Offer Maternity and parental leave top‑up programs