Business Consultant/ Process Analyst #96938

Business Consultant/ Process Analyst #96938 Request ID: 96938-1 Start/End Dates: 1/19/2026 - 7/18/2026 Work Location: downtown Toronto near GO and TTC Job Title: Professional - Business Consultant - Entry Position Title: Process Consultant Line of Business: Enterprise Digital & AI Enablement Target Start Date: January 19, 2026. Duration: 6 months Potential for this contract to be extended or converted to FTE? Possibility according to business needs and individual performance. Reason the role is open? Additional work for team, new LOBs have been added to workflow. What project will this contractor be working on? Day-to-day operations. Increased volumes. Hybrid work: In-office once per week (Wednesday) and every 3rd Friday of the month. Subject to change according to business needs. Office Location: 81 Bay, 16th Floor, Toronto Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 or 8-4 Monday to Friday Potential for OT? No. Job Description: The Process Consultant, Business Discovery and Optimization, is accountable for providing in-depth consultation based on business analysis, and executing initiatives and projects to support Enterprise Digital & AI Enablement to achieve improvements on operational and business processes with positive impact on client and employee experiences. The incumbent will assist in the identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes, preparation of recommendations and communication for internal client meetings at various levels. The scope may include working with multi-functional teams to develop insights, execute and complete selected short or medium term (60d / 90d / 120d) improvement projects or programs focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales. The role will work with stakeholders at all levels in the organization from senior business-unit leaders and corporate management through channel levels. Expectations would include a hands‑on teamwork approach to solving problems, planning, managing change and people related to all aspects of the business improvement initiatives. Key Accountabilities Identify opportunities in operational processes and provide meaningful and actionable insights to deliver an improved client and frontline experience Produce high and lower level process maps on current and future state processes Facilitate collaboration meetings with stakeholders (e.g. brainstorming sessions) using virtual meeting tools Analyze data to draw insights, enable decision‑making and perform cost and benefit analysis Support projects of a moderate level of complexity or lead minor initiatives to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations Participate in other projects to represent the area of specialization and provide input into the development and implementation of programs designed to improve end‑to‑end processes Must Have Requirement: Process engineering experience with either Lean, Six Sigma, - 3 years Experience in Microsoft Visio, and Microsoft O365 Suite – 3 years Experience with tools like FigJam or Mural – 2+ years Ability to perform end‑to‑end process mapping, including identifying pain points and designing future‑state process based on solutions brainstormed. Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operational or process problems. Strong stakeholder engagement and relationship‑building skills. Nice to Have: Prior FI and banking experience including knowledge of call centers, back office and/or Banking Center processing environments Knowledge of people change management concepts Lean Six Sigma Green Belt Certification Soft Skills: Excellent communication skills Experience in working with stakeholders Ability to work independently or with a variety of team members in a constructive and collaborative manner. Establishes and maintains productive working relationships Ability to establish and build healthy working relations and partnerships with internal clients and vendors. Participates in negotiating the terms of the business relationship Ability to analyze situations fully and accurately, and reach productive decisions. Uses effective decision‑making approaches such as consultative, command, or consensus Ability to understand, monitor, update, or enhance existing business processes. Demonstrates an understanding of a major process flow, its components and issues Close on December 15th, 2025 at 10AM. #J-18808-Ljbffr