Senior Manager

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At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Senior Manager will be responsible for day-to-day management of their team including engaging across departments to embed digital-first practices, processes and tools. A strong collaborative working relationship with the leadership team across Digital Excellence in Health (DxH) as well across Ontario Health is essential. The Senior Manager will build and maintain strong relationships with external partners. They are responsible for championing the portfolio's vision to re-imagine our digital and virtual assets to create a better, more connected healthcare system, along with evolving and encouraging a citizen-centered, digital-first mindset within their teams. As a leader they will ensure employees understand how their work contributes to Ontario Health's broader organizational objectives, while also ensuring business partners and stakeholders have visibility to the value their teams provide.

The Senior Manager for the Data Exchange Integrations Team supports partners in contributing and access data from the Electronic Health Record. They will work collaboratively with internal and external partners in setting objectives, building relationships, recommend funding allocations and manage reporting for delivery partners.
They will manage the end-to-end customer value lifecycle in a consistent, collaborative, lean, agile and strategic manner, applying digital and technology to the products and services they support to improve the user experience and delivery of value to patients/customers. Providing management leadership to the team in the development of product strategy, design, delivery and ongoing support for one or more products and the ability to engage stakeholders, including technical and operational stakeholders, will be critical to leading product strategies and delivery of technical solutions for internal program partners, health care providers, patients and their care givers. As a results-driven individual, who works in close partnership with other teams and cultivates senior level relationships with program partners, while fostering a culture of teamwork and collaboration and an agile delivery mindset.

They also exhibit innovative thought leadership, model and drive strategic change and results across divisions with integrity and enthusiasm. They will possess expert knowledge of Business Domain specific to their product area and expert knowledge of business domains in other product areas as well.

Here is what you will be doing:

• Assists with the development and identification of product synergies to ensure swift delivery across multiple product portfolios within the organization.

• Provides technical expertise in their functional area.

• Bridges the gap between strategy and execution through road-mapping, setting up processes, models and metrics that facilitate collaboration between key partners and the achievement of set targets.

• Champions the portfolio's vision to re-imagine our digital and virtual assets to create a better, more connected healthcare system, along with evolving and encouraging a citizen-centered, digital-first mindset within their teams.

• Provides subject matter expertise on the use of digital and technology, as well as assisting with planning for long-term cost-effective sustainability.

• Understands and discusses technical concepts, manages trade-offs, and evaluates opportunistic innovative ideas with internal and external partners.

• Supports the development of the annual planning process in collaboration with program partners, DXH colleagues and the ministry.

• Facilitates the development of product strategies in collaboration with program partners and DxH colleagues and the development of roadmaps and the corresponding operational plan for products within the department.

• Support project managers and team by providing guidance on resolving risks and issues and facilitating escalation discussions with both internal and external stakeholders

• Provides thought leadership on capturing the tactical and strategic enterprise goals through business models (including vision, goals, objectives, mission, tactics, roadmaps, plans, capability maps, value stream maps) that provide traceability through the organization and are mapped to metrics that provide ongoing governance.

• Ensures periodic reviews to ensure the products meet OH standards and practices.

• Ensures privacy and security is embedded at every phase of the SDLC enabling development of secure products.

• Demonstrates thought leadership to model and drive strategic change, leading and facilitating cross-functional ideation, innovation, and problem-solving, to drive the portfolio towards actionable insights.

• Anticipates and remediates project bottlenecks and blockers in short term and long-term work to ensure smooth operation of their team.

• Directs, trains, mentors and coaches transformation and customer value skills to product/service team members and functional experts to grow key capabilities.

• Ensures business partners and stakeholders have visibility to the value their teams provide.

• Manage a functional team of 5-15 individuals and fosters a culture of teamwork, collaboration, agility and culture of engagement and high-performing teams that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating vison, organizational mission, vision, guiding principles, values, and strategies.

• Support project managers and team by providing guidance on resolving risks and issues and facilitating escalation discussions with both internal and external stakeholders

• Provides full scope of leadership responsibilities to a multifunctional team, including recruitment, setting/measuring performance outcomes, career development/counseling, approval of leadership and training opportunities, and performance management. This includes effective performance feedback through employee recognition, rewards, and performance management with the assistance of Human Resources, when necessary. Delegates responsibility and expects staff accountability and provides regular feedback.

• Leads by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.

• Works with HR, manages employee relations issues, promoting a teamwork environment where staff from diverse multilingual and multicultural backgrounds can interact productively and efficiently.

• Supports other Managers as required and perform other duties consistent with the job classification, as assigned or requested

• Builds strong relationships across portfolios and with a diverse set of health system stakeholders and partners.

• Provides excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships.

• Establishes and maintains trusted working relationships with cross-functional areas within Digital Excellence in Health and across Ontario Health, as well as vendor partners to ensure appropriate planning and support requirements are identified and managed ensuring service level targets are achieved.

• Effectively partners with Ontario Health clinical portfolios to ensure program strategies and plans are reflected in technical product strategies and roadmaps.

• Is expected to act independently with a low level of supervision. Possesses the ability to determine when to escalate broader impacting decisions to senior management.

• Collaborates with external stakeholders and government agencies.

• Makes decisions where results have critical impact across the organization requiring sophisticated solutions and long-term correction.

Here is what you will need to be successful:

Education and Experience

• Bachelor's or Master's degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.

• CSPO, CSM, KMP, PMI, or ITIL certifications is considered an asset.

• 10 + years of experience in the functional area of expertise (Software Engineering, Quality Assurance, Security, etc.).

• Minimum of 5 years in a leadership role and previous management/people leadership experience

• Minimum of 5 years in a Digital/IT leadership role and previous management/people leadership experience in the Ontario health care system

• Experience and expertise in leading and managing information technology portfolios and implementing complex broad-based IT systems.

• Experience executing in cross-functional teams across multiple portfolios (e.g. product development, privacy, legal, security, etc)

• Experience working with digital solutions within Ontario's health system including experience with Digital Health Assets and Services

• Broad and diverse knowledge in their functional area of responsibility (engineering, security, product management, etc.).

• Ability to apply specific agile practices to certain scenarios demonstrating Ri level Agile Mastery.

• Excellent knowledge of project delivery practices in a matrix environment.

• Excellent knowledge of SDLC.

• Experience with healthcare integration projects.

• Knowledge of user centric design and innovation.

• Experience managing simultaneous projects from initiation to completion.

• Expert knowledge of Business Domain specific to their product area and expert knowledge of business domain in other product areas.

• Experience and familiarity with Cloud-Based technologies.

Knowledge and Skills

• Ability to make decisions where results have a critical impact across the organization.

• Strong problem solving and analytical skills to analyze highly complex and abstract issues and the ability to clearly communicate and share solutions.

• Aptitude for learning, understanding, and applying new concepts.

• Strong interpersonal, fact finding and interviewing skills to effectively partner across the portfolios to ensure program strategies and plans are reflected in technical product strategies and roadmaps.

• Excellent organizational and multitasking skills.

• Strong communication skills, both orally and in writing, to represent the organization with vital contacts and/or with highly sensitive communications/negotiations. Ability to lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.

• Ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.

• Strong leadership, motivation, and interpersonal skills and an adept team builder who is action oriented, with a record of accomplishment of motivating his/her team to achieve higher goals and improving the impact of technology initiatives.

• Effective presentation skills and the ability to present material to large technical and non-technical audiences.

• The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically within product/project teams, cross-portfolio interaction, cross-organization, external stakeholder interaction and ministry stakeholders.

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Location: Ontario (currently hybrid; subject to change)

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All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email and a member of the team will connect with you within 48 hours.