Business Support Analyst, TDS Operations, Global Trade Finance

Business Support Analyst, TDS Operations, Global Trade Finance Join to apply for the Business Support Analyst, TDS Operations, Global Trade Finance role at TD Work Location: Toronto, Ontario, CanadaHours: 37.5Line Of Business: TD SecuritiesPay Details: $76,800 - $115,200 CAD TD Securities Overview With More Than 3,500 People In 13 Offices Around The World, TD Securities Provides a Wide Range Of Capital Market Products And Services To Corporate, Government And Institutional Clients Who Choose Us For Our Knowledge, Innovation And Experience In The Following Key Areas Of Finance Investment and Corporate Banking Capital Markets Interest Rate, Currency and Derivative Products Commodities International Trade Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs. Global Trade Finance Operations Overview With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals can learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service. Global Trade Finance Operations International processing hub is in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 85 experienced professionals who offer a full range of trade products and provide world class service to our customers located all over the globe. Role Overview We are looking for a Business Analyst in Trade Finance, particularly with experience in the Trade360 platform, focusing on bridging the gap between business needs and technical solutions within trade finance operations. This role involves analyzing business processes, gathering requirements, translating them into user stories and functional specifications, and supporting the development and testing phases of system implementations and enhancements. They also play a key role in ensuring solutions align with business requirements, documenting processes, and facilitating communication between business and technical teams. Job Accountabilities Strong knowledge of Trade finance and Supply Chain Product offering, related processes and applications, payment processing, transaction lifecycle management. Able to analyze existing business processes, identifying areas for improvement, and developing current process model diagrams. Contribute to the development and implementation of new Trade Finance products, operating workflow, additional services/products/applications, or operational efficiencies for Trade Finance Operations. Translating business needs into detailed user stories, functional specifications, and other relevant documentation. Defining user requirements and ensuring they are addressed during application implementation. Acting as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding. Working with cross‑functional teams, including product owners, developers, and testers. Understanding relevant regulations and compliance requirements related to trade finance. Utilizing knowledge of the Trade360 platform or similar trade finance systems. Supporting Change Management project delivery, including managing backlogs, defining product requirements, and tracking progress. Assisting with the development and maintenance of functional documentation. Providing training and support to end‑users on new systems and processes. Maintain effective day‑to‑day operations and deliver quality service to clients/internal clients/business partners by acting as a key resource and providing deep technical subject matter expertise. Build and foster effective mutually beneficial relations with clients, Operations, Origination teams, and other key internal partners that provide critical support to the execution of Trade Finance Operations priorities. Analyze service delivery issues and identify potential solutions that enhance the customer experience and support TD Securities business objectives. Manage time‑sensitive inquiries and escalations from clients, internal partners and other key support partners related to service, performance, compliance, and other risk related issues. Apply knowledge of Trade Finance systems, processes, and regulations in resolving escalated system production issues from Operations and client issues – ensure communication with key stakeholders. Produce consolidated or aggregated baseline reports and provide accurate and thorough analysis on related data to provide insight to Operations and Executives. Participate, facilitate, and lead meetings and discussions with key internal stakeholders, including GTB executives, Origination, Product Team and Operations. Requires to be available during Statutory Holidays on rotational basis to cover holidays for Canada, US & UK business locations. Requires to be available on weekends for system enhancement validations. Job Requirements 7+ Years of Trade Finance Operations Experience preferably with a Financial Institution. Bachelor's degree in finance, International Business or other related Discipline. Excellent interpersonal skills to effectively interact at all levels coupled with a passion to build strong working relationships. Ability to thrive in a fast paced, dynamic, detail oriented sometimes ambiguous environment. Ability to grasp and translate technical concepts, think independently and a high degree of initiative required to present options in resolving issues. Ability to manage tight deadlines, multiple tasks, and adapt well to changing priorities. Have a risk management and control focus with a high level of personal accountability and ownership of their role. Knowledge of programming tools such as UiPath, Alteryx, Python, AI, Robotics, RPA, Tableau etc. Initiative‑taking professional, possessing strong analytical thinking, problem solving skills, and attention to details with the ability to work independently with minimal supervision. Excellent listening, conflict resolution and mediation skills required. Collaborative and relational work style with proven success in a team environment. Have a Clear, professional, and informative communication style (oral and written) in English and French. Who We Are TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry‑leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly‑diverse equity research franchise, while growing our strong, diversified investment bank. We are growth‑oriented, people‑focused, and community‑minded. As a team, we work to deliver value for our clients every day. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. We look forward to hearing from you #J-18808-Ljbffr