Implementation Specialist

About the Role Grade Level (for internal use): 09 As an Implementation Specialist, your primary responsibility is to complete the onboarding of new customers onto our Mastermind technology. You will securely connect to our customer’s DMS (Dealership Management System) databases, ingest their data, review the data sets and implement with quality to ensure each customer is configured properly and on time. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and evolving team, you will also be entrusted to concurrently manage, not only new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders. Responsibilities Own and manage the entire Implementation setup of new customers which includes, but not limited to, data obtained from a dealer’s DMS, CRM or another data source Obtain customer data, ingest it into our systems, and quality check for expected functionality Become a subject matter expert in the DMS and data extraction topics Own and manage the implementation of Mastermind’s Digital offerings Query and extract data using common computer languages including SQL, C#, and/or Python Quickly own and resolve relevant support tickets, explain the root cause of the issue, and suggest process improvements for reoccurring cases Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements Proactively recognize and address setbacks and risks to expectations and escalate as required Own the initial and ongoing data quality of assigned customers Prioritize and manage concurrent work streams with minimal supervision A Successful Implementation Specialist will be Proactive and accountable Customer centric Coachable, collaborative and solutions oriented A clear and succinct communicator (both written and verbal) An individual who enjoys process and mastery of technical detail Agile Minimum Requirements 2+ years\' relevant professional experience Bachelor\'s Degree preferred Customer facing experience preferred Comfortable with technology, and an understanding of process-based tools Proficient user of Microsoft Excel Proficiency with SQL Preferred Qualifications Auto industry experience or auto databases Salesforce.com experience Customer or functional project management experience Working knowledge of Python Facebook Business Manager experience Where you will be This position is based in our London, Ontario office. We work a hybrid work schedule with a current minimum of two teamwide designated days in the office. About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. About automotiveMastermind Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology—the right combination can unlock possibility and change the world. Our People: We’re more than 35,000 strong worldwide—driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Benefits: We take care of you, so you can take care of business. Our benefits include health care, flexible time off, continuous learning, retirement planning, student loan contribution, financial wellness programs, family-friendly perks, and other incentives. For more information on benefits by country visit: spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines. Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please email US Candidates Only: Pay Transparency Nondiscrimination Provision - dol.gov pay-transparency poster links provided as text. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group) #J-18808-Ljbffr