Implementation Specialist

About the Role

Grade Level (for internal use): 09

As an Implementation Specialist, your primary responsibility is to complete the onboarding of new customers onto our Mastermind technology. You will securely connect to our customer’s DMS (Dealership Management System) databases, ingest their data, review the data sets and implement with quality to ensure each customer is configured properly and on time. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and evolving team, you will also be entrusted to concurrently manage, not only new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders.

- Own and manage the entire Implementation setup of new customers which includes, but not limited to, data obtained from a dealer’s DMS, CRM or another data source

- Obtain customer data, ingest it into our systems, and quality check for expected functionality

- Become a subject matter expert in the DMS and data extraction topics

- Own and manage the implementation of Mastermind’s Digital offerings

- Query and extract data using common computer languages including SQL, C#, and/or Python

- Quickly own and resolve relevant support tickets, explain the root cause of the issue, and suggest process improvements for recurring cases

- Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders

- Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements

- Proactively recognize and address setbacks and risks to expectations and escalate as required

- Own the initial and ongoing data quality of assigned customers

- Prioritize and manage concurrent work streams with minimal supervision

A Successful Implementation Specialist will be:

- Proactive and accountable

- Customer centric

- Coachable, collaborative and solutions oriented

- A clear and succinct communicator (both written and verbal)

- An individual who enjoys process and mastery of technical detail

- Agile

Minimum Requirements:

- 2+ years' relevant professional experience

- Bachelor's Degree preferred

- Customer facing experience preferred

- Comfortable with technology, and an understanding of process-based tools

- Proficient user of Microsoft Excel

- Proficiency with SQL

Preferred Qualifications:

- Auto industry experience or auto databases

- Salesforce.com experience

- Customer or functional project management experience

- Working knowledge of Python

- Facebook Business Manager experience

Where you will be: This position is based in our London, Ontario office. We work a hybrid work schedule with a current minimum of two teamwide designated days in the office.

About S&P Global Mobility

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

About automotiveMastermind

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This cultural framework inspires a passion for success while collaborating to win.

What we do

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You

Our purpose and values emphasize integrity, discovery, and partnership. We focus on powering global markets and providing Essential Intelligence to help customers make informed decisions. We offer benefits designed to support your well-being and career development. Equal Opportunity Employer and accommodations information are provided to ensure fair application processes.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please email EEO.Compliance@spglobal.com. This will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Job ID: 320820 | Posted On: 2025-09-27 | Location: London, Ontario, Canada

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