Implementation Specialist

PSD is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. Over our years of experience, we have developed cutting-edge software solutions for our client’s asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

PSD’s service areas are configured to meet three essential needs for governments: policy research and analysis, high-performance technology, and credible data. Through our infrastructure consulting and advisory practice, we work with decision-makers to refine organizational systems, programs and processes for better corporate outcomes.

As we continue to grow our team, we are seeking a full-time Implementation Specialist to join our Burlington office. **This is a remote based position.**

**Description**

Responsibilities will include working directly with clients to analyze business and data requirements, design solutions to meet day to day work management needs and deploy recommended solutions within the CityWide software platform. The Implementation Specialist will be expected to develop and maintain product specification, business and user requirements, training, and other system technical and business documentation. You will also provide some software testing and support, training and communicating with internal and external stakeholders to interpret, document and resolve and/or escalate issues in a timely, professional and customer centered manner.

**Responsibilities & Duties**
- Evaluate client needs and opportunities.
- Analyze and leverage client data, workflows and processes.
- Recommend process improvements and develop and implement data software configuration strategies.
- Plan, track and communicate throughout software implementation project lifecycle.
- Create and maintain configuration, testing, process, project and training documentation.
- Configure CityWide modules such as Maintenance Manager, GIS, Permits, and provide software support, testing, troubleshooting and training.

**Qualifications**
- College or University Degree in Computer Science, Information Management or Civil Engineering Technology.
- 1-2 Years’ experience in an Application Support/Analysis, Software Implementation or Software training role.
- Knowledge & experience with Microsoft Excel, relational databases, CMMS, GIS.
- Highly developed analytical skills & software troubleshooting skills.
- Excellent verbal and written communication skills.
- Demonstrated ability to effectively facilitate complex implementation projects and communicate with key contacts within the public sector.

**Recruitment Process**

**Phone Interview**

If you are invited to a screening interview you will discuss your experience with one of our HR team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact we have.

**Virtual Interview**

**Why work with us?**

Employee personal and career growth is important to us and we will encourage you to pursue the things you care about. We have a mentoring program that matches you with a peer in your department for your first three months to ensure you get fully acquainted with your position. We also encourage continuous learning through a Training & Development program allowing our employees to fully explore their interests and contribute to different product and service development teams at PSD.

**Employee Benefits**
- Competitive Salaries
- Full Benefits Package
- Relocation Assistance Program
- Company Matched RRSP Contributions
- Flex Hours & Paid Time off
- Social and Charity events and initiatives

Burlington Ontario is centrally located within just 1 hour of downtown Toronto and Hamilton, ON, and Buffalo, New York. Burlington hosts some of Ontario’s top festivals and events and is home to the Royal Botanical Gardens and beautiful boardwalks along the shore of Lake Ontario.