Technical Writer

About the Role Grade Level (for internal use): 08 The Role: Technical Writer The Team: The technical documentation team designs and publishes user guides, client communications and website content for S&P Global Market Intelligence. We are part communicate the value of new S&P Global Marketplace products to the market and assists with client retention. The Impact: As a Technical Writer you will be responsible for creating content that helps our clients maximize the value of our robust financial data content and delivery platforms including data feeds, Cloud, and API solutions. You will advocate for our customers, developing a deep understanding of their business needs and use cases for our products, and develop documentation that anticipates user questions and explains how to gain value from our products. What’s in it for you: You have the opportunity to directly influence our clients’ user experience with S&P Global Market Intelligence products by developing high-quality technical documentation. You will be part of a team that supports pre-sales efforts and collaborates with product management and our client service team to provide the best support possible for our customers. Responsibilities Develop documentation plans for product and content releases Produce user guides, technical guides, release notes, database schema diagrams, website content, data glossaries, and related content Estimate, plan, and prioritize work to meet product delivery schedules and to ensure development of accurate content Work closely with product managers, product owners, and Agile development teams during the development cycle Develop effective working relationships and build consensus among multiple stakeholders Work with sales, support, and product management to continuously improve content based on client and internal feedback Contribute to monthly client newsletter and other client communications Compensation and Benefits Base salary will be based on the individual’s geographic location, experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan and additional S&P Global benefits. Benefits include health & wellness coverage, flexible downtime, continuous learning resources, financial wellness programs, and family-friendly perks. Qualifications Basic Required Qualifications At least 2 years of experience in writing Bachelor’s or Master’s degree in technical communications, English, or related field Clear, concise writing style Expert-level English grammar and mechanics Sufficient technical acumen to work with database, Cloud, and API technologies Ability to explain complex financial data concepts to multiple audiences Excellent interviewing skills for eliciting information from subject matter experts Additional Preferred Qualifications Knowledge of financial industry, accounting principles, and financial concepts Knowledge of HTML and website content management systems Knowledge of relational database concepts and SQL query language Experience with API and/or Cloud technologies Experience with rapid and iterative software development methodologies (Agile preferred) Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please email . #J-18808-Ljbffr