Director of Operations
2 weeks ago
The Director of Operations is a key member of the leadership team, responsible for overseeing the firm’s day-to-day operational activities, optimizing internal processes, ensuring regulatory compliance, and enabling advisors and staff to provide exceptional client service. This role balances strategic leadership with hands-on operational management in a fast-paced, client-centric environment. Key Responsibilities Operational Leadership & Management Oversee daily business operations across all departments, ensuring smooth, efficient workflows. Develop, implement, and maintain operational policies, procedures, and best practices. Identify opportunities to improve efficiency, reduce risk, and enhance the client experience. Manage operational budgets, vendor relationships, and internal resources. Regulatory & Compliance Oversight Ensure the firm meets all regulatory obligations under Canadian financial services rules (IIROC, MFDA/FSRA, FINTRAC, privacy laws, etc., depending on the business model). Maintain compliance documentation, internal audit processes, and risk-management frameworks. Provide guidance to staff on regulatory requirements and changes impacting the business. Team Leadership & Development Lead, coach, and mentor operational and administrative staff. Develop training programs to strengthen skills, enhance service standards, and uphold compliance. Foster a culture of accountability, collaboration, and continuous improvement. Technology & Process Optimization Lead initiatives to modernize systems, implement digital tools, and improve data management. Oversee CRM, financial planning software, workflow tools, and cybersecurity practices. Partner with advisors to ensure technology solutions support scalable growth. Client Service Support Ensure high service standards and timely resolution of operational or administrative issues. Oversee onboarding processes, documentation accuracy, and ongoing account maintenance. Support advisors in delivering a superior client experience. Strategic Planning & Firm Growth Collaborate with leadership on long-term strategic planning and operational readiness. Support new business initiatives, expansion projects, and process transformation efforts. Provide reporting and insights to guide decision-making. Qualifications Education & Experience Bachelor’s degree in business, finance, accounting, or related discipline (MBA or professional designation considered an asset). 7+ years of progressive operational experience within financial services (wealth management, advisory, brokerage, or insurance environment preferred). Demonstrated leadership experience in a small or midsize firm environment. Skills & Competencies Strong understanding of Canadian financial services regulations and compliance requirements. Exceptional organizational, analytical, and problem-solving skills. Proven ability to lead teams, improve processes, and manage multiple priorities. High emotional intelligence with excellent communication and interpersonal skills. Comfortable working in an entrepreneurial, fast-growing environment. Proficiency with CRM and financial services software platforms.
-
Director of Operations
2 weeks ago
Windsor, Canada CanAm Currency Exchange Full timeInvesting in Precious Metals| Committed to helping Canadians protect + grow their wealth | President at Canam Currency Exchange, 22k+ Subscribers on… Company Description CBCE CanAm Bullion & Currency Exchange is a leading Canadian company specializing in foreign currency and bullion exchange, offering individuals and businesses the most competitive rates...
-
Director of Operations
3 weeks ago
Windsor, Canada CanAm Currency Exchange Full timeInvesting in Precious Metals| Committed to helping Canadians protect + grow their wealth | President at Canam Currency Exchange, 22k+ Subscribers on… Company Description CBCE CanAm Bullion & Currency Exchange is a leading Canadian company specializing in foreign currency and bullion exchange, offering individuals and businesses the most competitive rates...
-
Director of Operations
2 weeks ago
Windsor, Canada The Vantage Talent Group Full timeDirector of Operations The Director of Operations is a key member of the leadership team, responsible for overseeing the firm’s day‑to‑day operational activities, optimizing internal processes, ensuring regulatory compliance, and enabling advisors and staff to provide exceptional client service. This role balances strategic leadership with hands‑on...
-
Director of Operations
2 weeks ago
Windsor, Canada The Vantage Talent Group Full timeDirector of Operations The Director of Operations is a key member of the leadership team, responsible for overseeing the firm’s day‑to‑day operational activities, optimizing internal processes, ensuring regulatory compliance, and enabling advisors and staff to provide exceptional client service. This role balances strategic leadership with hands‑on...
-
Director of Operations
2 weeks ago
Windsor, Canada The Vantage Talent Group Full timeThe Director of Operations is a key member of the leadership team, responsible for overseeing the firm’s day-to-day operational activities, optimizing internal processes, ensuring regulatory compliance, and enabling advisors and staff to provide exceptional client service. This role balances strategic leadership with hands-on operational management in a...
-
Director of Operations
2 weeks ago
Windsor, Canada The Vantage Talent Group Full timeThe Director of Operations is a key member of the leadership team, responsible for overseeing the firm's day-to-day operational activities, optimizing internal processes, ensuring regulatory compliance, and enabling advisors and staff to provide exceptional client service. This role balances strategic leadership with hands-on operational management in a...
-
Director of Operations
2 weeks ago
Windsor, Canada The Vantage Talent Group Full timeThe Director of Operations is a key member of the leadership team, responsible for overseeing the firm’s day-to-day operational activities, optimizing internal processes, ensuring regulatory compliance, and enabling advisors and staff to provide exceptional client service. This role balances strategic leadership with hands-on operational management in a...
-
Director of Operations
7 days ago
Windsor, Ontario, Canada Synectics Inc. Full time $90,000 - $120,000 per yearFull Job DescriptionA leading financial services company is seeking aDirector of Operationsto oversee daily operations, ensure compliance, drive customer growth and retention, and lead a high-performing team. This role also involves launching and scaling a new branch, managing financial performance, and maintaining operational excellence.Key...
-
Director of Operations
2 weeks ago
Windsor, Canada The Vantage Talent Group Full timeThe Director of Operations is a key member of the leadership team, responsible for overseeing the firm’s day-to-day operational activities, optimizing internal processes, ensuring regulatory compliance, and enabling advisors and staff to provide exceptional client service. This role balances strategic leadership with hands-on operational management in a...
-
Managing Director of Operations – Canada
3 days ago
Windsor, Canada LHH Knightsbridge Full timeA leading global medical technology company in Windsor is seeking a Managing Director and General Manager Operations. This role involves overseeing all operational aspects of the business, ensuring excellence in service, compliance and driving growth in North America. The ideal candidate has significant leadership experience in a regulated environment and...
