Oracle Cloud HCM Payroll

Oracle Cloud HCM Payroll – Principal Consultant – Client Services (Argano) Join Argano as a Principal Consultant in Client Services, shaping the direction and delivering advanced Oracle Cloud HCM solutions to mid‑to‑large clients. You will manage relationships, provide technical guidance, and ensure client satisfaction. Job Description A Principal Consultant Client Services at Argano plays a crucial role in shaping the direction of the Client Services family. They are responsible for managing and enhancing relationships with mid‑to‑large clients to ensure their satisfaction, retention, and continued business with the company. They are involved in setting strategic goals, leading mid‑to‑large size client initiatives, and providing expert guidance to both clients and internal teams and providing advanced technical support and configurations when requested. They act as a bridge between the client and Argano, ensuring that client needs are understood and met. A Principal Consultant is constantly implementing and testing enhancements as well as new functionality. This position requires Payroll module expertise and 2 or more of the following modules: Compensation, Recruiting, Absence Management, and Time and Labor. Responsibilities Maintain regular communication with mid‑to‑large size clients to understand their needs, concerns and feedback. Respond promptly to client inquiries and resolve issues in a timely manner. Align existing client practices and procedures with validated HCM Cloud methods to solve client needs and challenges. Troubleshoot issues and propose best‑practice solutions to resolve challenges. Identify business requirements and map them to Oracle Cloud functionality; identify functionality gaps and develop solutions. Configure Oracle Cloud to meet client requirements and document application set‑ups. Analyze and resolve functionality issues and proactively identify long‑term solutions. Lead and present to clients and internal stakeholders. Advise clients on options, risks and impacts on other processes and systems. Manage scope and client expectations on individual assignments and in day‑to‑day activities. Lead and support clients with the execution of test scripts. Participate in internal forums for training, teamwork, issue resolution and innovative design. Provide knowledge transfer to clients. Create specification documents for technical object development. Be a leader with a vision in the Oracle Cloud space, delivering innovative solutions. Continuously implement and test advanced enhancements and new functionality. Manage and oversee client accounts, including contract renewals, upselling and cross‑selling. Develop account plans to maximize value for both the client and Argano. Focus on maintenance, reconfiguration, new functionality or modules. Ensure high levels of client satisfaction by delivering exceptional service and addressing any client issues or complaints. Collaborate with clients to understand their business goals and objectives, providing strategic insights and recommendations. Work closely with internal sales, marketing, project managers, etc. to align client needs with Argano’s offerings. Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts. Education Bachelor’s degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc. Qualifications 5–10 years of Client Services experience or related field. Module‑specific experience in 3 or more of the following modules: Payroll, Compensation, Recruiting, Absence Management, and Time and Labor. Demonstrated understanding of business practice concepts in your modules of expertise. Track record of building long‑lasting relationships with clients. Bachelor’s degree preferred. 3 full lifecycle Oracle HCM Cloud implementations. Understanding of fundamental system design and purpose. Effective engagement at both business and technical levels. Strong written and verbal communication skills. Oracle certified in your modules of expertise. Experience with OTBI, HDL, HSDL, BIP, Visual Builder Studio, and FastFormula. Redwood implementation and upgrade experience highly preferred. Ability to manage and deliver projects, including planning and estimating. Validated ability to support sales as a subject‑matter expert. Strong interpersonal skills and knowledge of challenges commonly faced by client and support teams. Excellent prioritization and multitasking abilities, able to work autonomously and collaboratively. Self‑motivated and able to plan work effort and manage priorities. Experience leading and managing mid‑size client projects independently. Experience providing complex solutions to clients with extensive expertise in multiple technical domains and IT knowledge. Proven track record of successful project management and client satisfaction. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries IT Services and IT Consulting Argano is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #J-18808-Ljbffr