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Regional Field Services Lead

1 hour ago

Vancouver, Canada Weir MOTION METRICS™ Full time

Overview Regional Field Services Lead Weir Motion MetricsVancouver (Remote) Purpose of Role: The Field Services Lead plays a vital role in delivering high‑quality customer service, executing and supporting Field Services activities, and guiding deployment and maintenance efforts in accordance with established standards. This position requires hands‑on involvement in installation and maintenance projects across North America, along with providing technical training and essential administrative support. In this role, the Field Services Lead serves as both a role model and an administrative leader for the Regional Field Service Team, supporting the Regional Sales Manager through technical oversight, prioritization of technical account management needs, and effective resource scheduling. The position works closely with global teams and the Vancouver office to ensure alignment, drive continuous improvement, monitor program performance, and deliver actionable insights. A strong focus on safety, quality, and operational excellence is essential for success in this role. Key Responsibilities Safety Commitment: Demonstrate unwavering commitment to zero-harm behaviors and actively contribute to building a world-class safety culture. Technical Services: Delivery of high-quality service and support during installation, commissioning, operation, and maintenance of Motion Metrics systems, ensuring a thorough understanding and optimal use of all technical aspects of supported products and services. Technical Account Management: Work with Regional Sales Manager and Sales Team to establish an effective program for routine, proactive client check-ins and remote and on-site courtesy visits to help ensure customer satisfaction, solution adoption, and identify expansion opportunities. Perform the program activities for assigned clients and help coordinate/oversee the Field Service Team to do the same with their assigned clients. Field Service Team Leadership: Serve as an example, reference, and mentor for the Regional Field Services Engineers/Technicians. Assist the Regional Sales Manager in prioritizing and scheduling the Field activities when required. Technical Training: Conduct technical training sessions for diverse audiences—customers and internal teams—tailored to varying levels of expertise. Regional Field Service Program Design: In conjunction with Global teams, tailor and implement Field Service programs to enhance operational efficiency, standardize processes, and support organizational growth in the region. Program Deployment and Adoption: Lead the rollout of Field Service programs by establishing frameworks, timelines, and success metrics to ensure consistent execution. Global and Cross-Regional Collaboration: Partner with Global and other regional teams and the Vancouver office to align strategies, share best practices, and drive continuous improvement in service delivery. Performance Monitoring and Optimization: Track program performance, analyze data, and provide actionable insights to improve effectiveness, resolve challenges, and ensure scalability. Documentation: Create, update, and maintain technical documentation—including SOPs, safety guides and instructional procedures—to support customer knowledge and internal team use. Job Knowledge, Education and Qualifications Degree in Engineering preferred (Mining, Mechanical, Mechatronics, Electrical or Electronics). At least three years of experience in the mining industry or working with heavy mining equipment is an asset. Excellent time management and communication skills, both written and verbal. Computer skills and experience in MS Office Suite and CRMs or ticketing systems. Knowledge in Cloud computing, Windows & Linux OS, Networking and communication systems is beneficial. Possess a valid passport and driver’s license with driving experience. Willingness to travel frequently, including extended stays in mining locations locally and internationally. Travel upto 50%. Weir Motion Metrics (WMM) is a Canadian mining technology division that enables a new generation of safe, smart, and sustainable mining based in Vancouver, B.C. Serving the mining market since 1999, then joining Weir in 2021, Motion Metrics is proud to be Weir’s first-ever center of excellence for artificial intelligence and machine vision technology. For additional information about Weir Motion Metrics, visit us at Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives. For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page. Compensation: $95,000 to 103,000 CAD (Depending on experience) Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status. #motionmetrics #J-18808-Ljbffr