Manager, Colleague Solutions

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Why this role is important This individual is responsible for ensuring the implementation and operation of our CRM System (Salesforce) and other agent tools is in alignment with the strategic business objectives, and provide direction and support for strategic daily operational activities. What you’ll do Serve as the subject matter expert for Salesforce and other agent tools, providing analysis of existing functionality and providing insights to best practices. Serve as a liaison between the technical staff, vendors and the project sponsors. Supervises, plans and evaluates the work of professional, technical and other support staff. Track progress and status of all Salesforce and other agent tool projects Provide end user support as necessary. Manage system changes without interruption to agent productivity. Gather requirements from the functional leaders and business units Manage the change control process. Manage new releases and efficiently roll out new features. Provide support for defects as required Provide support functions and assists the Training department as needed. What you bring Experienced candidates must have at least 5 years of hands‑on experience working as an implementor or administrator on the Salesforce platform Experience in leading and delivering end‑to‑end solutions which could include strategy, design, development, testing and training Experience working with agile methodologies Strong analytical abilities and troubleshooting skills, combined with being detail‑oriented Excellent organizational, verbal, presentation/facilitation and written communication skills Ability to work well with people including project stakeholders and project team members Ability to work both independently and within a team environment Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People. If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. Hiring Range / Échelle salariale à l’embauche :$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. #J-18808-Ljbffr