Service Advisor

3 weeks ago


Mississauga, Canada KRYOS Full time

Kryos, a growing company, is looking for a Service Advisor for our garage at Mississauga.
Under the supervision of our branch manager, the service advisor will work within our service department.
Job description:

  • Scheduling service appointements
  • Answer calls from costumers and evaluated their needs;
  • Coordinate the maintenance and the service calls at our client of Ontario and across western Canada;
  • Opening work orders and describing clearly and accurately the specific customer problems and needs;
  • Recommending and explaining the nature of the required maintenance and repairs to the customer;
  • Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed;
  • Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs;
  • Keeping customer informed of the repair progress and communicating the need for additional work when needed;
  • Explaining warranty policies and factory-recommended maintenance schedules to customer;
  • Staying up to date on technical and performance information on all vehicles serviced;
  • Handling customer inquiries and complaints in a timely and effective manner
  • Verified warranty;
  • Order parts for service calls and reparations.

This job description is summary and may be reviewed, corrected, or increased according to the requirements of the position.

Working conditions :

  • Competitive salary based on experience
  • On site, Monday to Friday
  • 40 hours/week
  • 8 hours shift / schedule 10:00 - 18:30
  • Group benefits with employer contribution after 3 months
  • Collective RRSP with employer contribution after 3 months
  • Bonus for outcoming calls after work hour ( if applicable )

*We are located at : 1640 Bonhill Rd, Mississauga, ON


  • Excellent customer service skills;
  • Ability to manage multiple priorities using good organizational and time management skills
  • Strong communication skills
  • Experience in transport refrigeration (an asset)
  • Minimum 2 years related customer service experience
  • Post-Secondary diploma or equivalent related experience
  • Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
  • Basic mechanical and/or refrigerated truck (an asset)
  • Ability to communicate technical information in a manner that customers understand
  • Excellent computer skills.
  • Highly effective listening, communication and customer service skills
  • Excellent organization and multi-tasking abilities. Detail oriented
  • Team player but also able to work independently

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