Total Loss Claims Advisor II

1 week ago – Be among the first 25 applicants Location: Saint John, New Brunswick, Canada Hours: 35 hours per week Line of Business: TD Insurance Pay: $53,150 – $79,700 CAD (base salary may vary based on experience, location and role needs) Job Description TD Insurance is part of TD Bank Group, driven to provide legendary experiences and trusted advice to our customers. We protect clients from the ‘accidents of life’ with a wide range of products—credit protection, life, health, travel, home and auto insurance—available through more than 1,000 TD branches and online. Our General Insurance business is among Canada’s top home‑ and auto‑insurance groups and a national leader in group insurance and affinity marketing. Our Life and Health business is the number‑one provider of critical illness and direct life/health insurance in Canada. TD Insurance values an inclusive, accessible workplace. With over 4,000 colleagues across Atlantic Canada, Quebec, Ontario and Alberta, we’re committed to growth and professional development. Our Auto Centre Teams offer a ‘one‑stop shop’ for customers’ auto claim needs, fostering deep and long‑lasting relationships through personalized, trusted advice. What You’ll Do As an Auto Claims Advisor you’ll represent TD Insurance and coordinate a claim from start to finish, providing compassionate and analytical support to customers immediately after an automobile accident. Support customer claims from start to finish: Arrange towing, set up appraisals, and explain coverage terms. Gather, organize and verify information: Compile facts from all sources to resolve claims thoroughly. Reconcile estimates: Compare vendor estimates to secure appropriate settlements for vehicle damage. Maintain productivity: Contribute to file count and open/close ratio goals. Collaborate: Work with internal partners, stakeholders and external vendors such as Enterprise and repair shops. Research coverage scenarios: Apply knowledge to claim files. Demonstrate customer‑centric strategy: Contribute to TD Insurance Group deliverables. Provide a welcoming experience: Greet customers at TD Auto Centres. Apply unbiased methods: Achieve fair and equitable claim settlements. Communicate clearly: Detail processing requirements and provide timely updates. Contribute to team culture: Participate in a positive work environment. Job Requirements One or more years of claims‑adjusting experience (post‑secondary education a plus). Excellent customer‑service skills with a focus on exceeding expectations. Superior time‑management in fast‑paced, priority‑driven settings. Proven negotiation skills for positive outcomes. Strong written and verbal communication and active listening. Ability to investigate thoroughly, analyze evidence, and identify gaps. Support for process improvement initiatives. Active pursuit of Chartered Insurance Professional (CIP) designation or other continuing education preferred. Provincial claims licensing may be required. Who We Are TD Insurance cares for Canadian families, providing advice, protection and support in moments of need. With a clientele of more than four million, we innovate and create rewarding career opportunities across Canada. Our Total Rewards Package Base salary, variable compensation and key benefits including health and wellness, retirement plans, paid time off, banking benefits, career development and recognition programs. Additional Information Employment is subject to provincial regulations. Each province or territory has its own requirements and you must acknowledge them. Colleague Development Regular career and performance conversations, online learning, mentoring programs and access to diverse career paths support your growth. Training & Onboarding We provide comprehensive training and onboarding sessions to equip you for success in your new role. Interview Process Interviews will be scheduled with candidates of interest and we endeavor to communicate outcomes promptly. Accommodation Your accessibility matters. Please let us know if you require accommodations for the interview process. Referrals Referrals increase your chances of interviewing at TD Securities by 2x. #J-18808-Ljbffr