Claims Advisor

Description This position will be responsible for communicating and liaising with first and third third-party customers, insurers, and suppliers to collate incident loss details, offer our services and negotiate claim settlements on behalf of our customer. This role requires working at a fast pace in line with guidelines to provide resolutions whilst, ensuring required standards and agreements are adhered to. The successful candidate will have a level of autonomy, whilst seeking guidance from their senior colleagues and line manager where appropriate within the escalation route. Key Responsibilities Liaise with internal and external customers/stakeholders; Manage inbound and outbound first notifications of loss, collating detailed and accurate information to aid the ongoing downstream management of the insured claim; Manage various elements of allocated claims from start to finish, including the offering of our services; Resolve disputes on liability and quantum, quantify accurately; Answer stakeholder queries and questions, providing excellent customer service; Answer inbound and outbound telephone enquiries; Maintain accurate and timely completion of case file notes; Ensure the claims management system is current and accurate; Follow the correct escalation route where required; Ensure that all client and customer's expectations are met and exceeded; Adhere to service levels and standards in line with our current philosophies; Monitor KPIs and articulate when not on track; Comply with all regulatory requirements and company policies. Skills & Experience: Knowledge of customer service handling with the ability to manage a broad range of circumstances; Experience in customer service, previous call centre or sales experience would be advantageous; Knowledge and understanding of the insurance market would be desirable; Ability to meet agreed SLAs, KPIs and objectives; Proactive in self-development and seeks feedback to improve performance; Ability to challenge customers professionally when required; Excellent communication skills; Self-motivated, ability to understand the customer's needs and perspective, empathetically and professionally; Competent in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint); Collaborative and results orientated; Ability to work on own or as part of a team; Flexibility to work overtime when required; Ability to work 37.5 hours per week, including evening (until 8:00 pm) and weekend shifts (1 in 4) on a rota basis. Benefits 0 Applications Close Date Visa - Right To Work Target Start Date 20/10/2025 Description This position will be responsible for communicating and liaising with first and third third-party customers, insurers, and suppliers to collate incident loss details, offer our services and negotiate claim settlements on behalf of our customer. This role requires working at a fast pace in line with guidelines to provide resolutions whilst, ensuring required standards and agreements are adhered to. The successful candidate will have a level of autonomy, whilst seeking guidance from their senior colleagues and line manager where appropriate within the escalation route. Key Responsibilities Liaise with internal and external customers/stakeholders; Manage inbound and outbound first notifications of loss, collating detailed and accurate information to aid the ongoing downstream management of the insured claim; Manage various elements of allocated claims from start to finish, including the offering of our services; Resolve disputes on liability and quantum, quantify accurately; Answer stakeholder queries and questions, providing excellent customer service; Answer inbound and outbound telephone enquiries; Maintain accurate and timely completion of case file notes; Ensure the claims management system is current and accurate; Follow the correct escalation route where required; Ensure that all client and customer's expectations are met and exceeded; Adhere to service levels and standards in line with our current philosophies; Monitor KPIs and articulate when not on track; Comply with all regulatory requirements and company policies. Skills & Experience: Knowledge of customer service handling with the ability to manage a broad range of circumstances; Experience in customer service, previous call centre or sales experience would be advantageous; Knowledge and understanding of the insurance market would be desirable; Ability to meet agreed SLAs, KPIs and objectives; Proactive in self-development and seeks feedback to improve performance; Ability to challenge customers professionally when required; Excellent communication skills; Self-motivated, ability to understand the customer's needs and perspective, empathetically and professionally; Competent in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint); Collaborative and results orientated; Ability to work on own or as part of a team; Flexibility to work overtime when required; Ability to work 37.5 hours per week, including evening (until 8:00 pm) and weekend shifts (1 in 4) on a rota basis. Benefits 0 Applications Close Date Visa - Right To Work Target Start Date 20/10/2025