Executive Director

At peopleCare, we are committed to changing the world of senior living by creating beautiful, caring communities where residents, families, team members and partners experience purpose, fulfillment and meaningful connection.

As a member of the peopleCare Senior Management Team, the Executive Director/Administrator provides overall leadership for the long-term care home and is accountable for resident experience, quality of care, people leadership, financial stewardship, regulatory compliance, and operational performance.

Reporting to the Director of Business Operations, the Executive Director/Administrator leads the home with a strong focus on peopleCare’s Limitless vision: fostering vitality, encouraging bold ideas, achieving exceptional outcomes, and creating impact beyond ourselves. This role requires a visible, values-based leader who can inspire a multidisciplinary team, build trust with residents and families, strengthen community relationships, and ensure the home operates in alignment with peopleCare policies, legislative requirements, and strategic priorities.

Reports To: Director of Business Operations

RESPONSIBILITIES

Home Leadership and Strategic Operations

• Provide overall leadership and direction for the long-term care home, ensuring effective day-to-day operations across all departments.
• Lead the implementation of peopleCare’s strategic plan at the home level, with a focus on leadership development, resident experience, expansion and growth, operational excellence, and societal impact.
• Develop and execute the home’s annual operational plan, including measurable goals, priorities, performance indicators, and improvement initiatives.
• Use data, business metrics, resident/family feedback, compliance outcomes, and quality indicators to identify trends, evaluate performance, and drive continuous improvement.
• Promote a culture of accountability, collaboration, innovation, and solution-focused leadership across the home.
• Ensure resources are aligned to resident needs, operational priorities, legislative requirements, and organizational goals.

People Leadership and Culture

• Lead, coach and support a sizeable multidisciplinary team in a unionized environment.
• Build, mentor and empower a strong home leadership team by providing collaborative oversight, clear direction, coaching and support to department managers, enabling them to lead their portfolios with confidence, accountability and alignment to peopleCare’s values, standards and strategic priorities.
• Foster a strong and cohesive leadership team by supporting department managers in problem-solving, decision-making, communication, performance management and continuous improvement within their areas of responsibility.
• Create a workplace culture where team members are engaged, accountable, supported, and empowered to do their best work.
• Ensure appropriate staffing plans and contingency plans are in place across all departments to support safe resident care and effective operations.
• Partner with People and Culture to support recruitment, retention, onboarding, attendance management, performance management, labour relations, investigations, accommodation, and leadership development.
• Set clear expectations for department leaders while providing the guidance, support and accountability required to achieve operational, quality, financial, legislative and people-related outcomes.
• Model professional communication, respectful leadership, ethical decision-making, and peopleCare’s values in all interactions.

Resident and Family Experience

• Champion a resident-centred approach that supports dignity, choice, safety, comfort, quality of life, and life-enriching experiences.
• Ensure residents receive care and services that meet their assessed needs and comply with the Fixing Long-Term Care Act, Ontario Regulation 246/22, Ministry of Long-Term Care requirements, and peopleCare standards.
• Build positive, responsive relationships with residents, families, substitute decision-makers, Residents’ Council, Family Council, and community partners.
• Ensure resident and family concerns are addressed in a timely, respectful, and transparent manner, with appropriate follow-up and documentation.
• Foster a home environment where residents, families and team members feel heard, respected, included, and connected.

Quality, Risk and Compliance

• Ensure the home operates in compliance with all applicable legislation, regulations, Ministry directives, public health guidance, peopleCare policies, collective agreements, and professional standards.
• Provide leadership in risk management, resident safety, emergency preparedness, infection prevention and control, privacy, documentation, and continuous quality improvement.
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