As a Mid-Market Account Manager on the North American team, you will be responsible for growing revenue from our existing mid-market customer base while collaborating with customer success to ensure healthy customers that renew at a high rate. You will grow revenue through a combination of inbound and outbound efforts within your account portfolio, highly tailoring your approach to each client, focusing on top accounts, account mapping, and generating valuable conversations across multiple teams. Think of this as a sales position to expand our footprint within the mid-market client base.
Hear from your future leader: “Our Key Account Managers are at the heart of our customer teams, and care deeply for our customers. Interfacing with many teams across 360Learning, they act as strategic advisors for our customers, and excel in identifying opportunities for growth, expansion and optimization within their book of business while renewing to longer-term contracted terms.” -Chris Bondarenko, Chief Revenue Officer https://www.linkedin.com/in/chrisbondarenko/
What You'll Do
- Sell into our existing client base
- Use our CRM tool to map and build the account plans, prepares sales documentation, and provide forecasts for opportunities identified
- Identify top potential accounts, understand current connections, and create power map for growth opportunities
- Create detailed outreach cadences, and make outbound calls to accounts to achieve sales quota metrics
- Arrange regular meetings virtually and in-person with key players in the accounts, and ensure you are the point of contact for business opportunities, issues, and questions.
- Evangelize 360Learning vision through high-quality product demonstrations and account-specific initiatives
- Work with all other teams within the company to optimize the customer experience across your portfolio
- Establish and grow relationships with key decision-makers and influencers within the customer base, virtually and in-person
- Access, analyze, present customer reports to draw conclusions and provide recommendations
- Drive customer satisfaction and referenceability as champions
Within 1 month, you will:
- Get familiar with our Convexity culture
- Master the product demo and pitch
- Start work with our client success team to understand book of business
- Get familiar with our market positioning
- Take on management of your account portfolio
Within 3 months, you will:
- Build your own pipeline by power mapping top potential clients, and begin dedicated and intentional outreach to establish relationships
- Run tailored and exceptional client meetings with high priority clients, over VC or In-person
- Become knowledgeable in Learning & Development market trends, emerging technologies, and competitors
- Begin to identify product growth areas as it relates to opportunities within existing customer base
- Close your first deals
Within 6 months, you will:
- Continue to drive revenue generation through strategic planning with CSP and current clients
- Continue pipeline growth efforts with intentional Account Based outreach
- Execute business reviews, both internally and externally
- Meet and exceed all quarterly sales quotas
- Help mentor others across the sales team
Within 12 months, you will:
- Contribute as a subject-matter expert on the 360Learning platform and share your knowledge with the rest of the organization
- Be actively aware of Learning and Development market trends and become a subject matter expert; influencing thought leadership within existing client base
- Be ready to tackle more complex, multi-thread deals
