Child Support Division Administrative Specialist/Office and Admin Spec Sr

Job Class: Office and Admin Spec Sr

Working Title Child Support Division Administrative Specialist

Agency Children Youth & Families Dept

Job Details

Job ID: 96939

Location: St. Paul

Telework Eligible: Yes

Full/Part Time: Full-Time

Regular/Temporary: Unlimited

Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 9/17/2026. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.

Date Posted: 09/11/2026

Closing Date: 09/18/2026

Hiring Agency/Seniority Unit: Children Youth & Families Dept / DCYF Central Office AFSCME

Division/Unit: DCY - Central Office / DCYF CSE Administrative Supp

Work Shift: Early Morning Day Shift

Work Hours: 6:00am – 2:30pm or 7:00am – 3:30pm

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $22.62 - $30.62 / hourly; $47,230 - $63,934 / annually

Classified Status: Classified

Bargaining Unit/Union: 206 - Clerical/AFSCME

Work Area: (Required for AFSCME)

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

Job Purpose The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Telework (Within Minnesota or neighboring states) and flexible hours options are available.

This position is required to be in-person 50% or more of the time due to the work duties and responsibilities of the role.

This position exists to provide advanced specialized technical and administrative support services for the Child Support Division. In addition, this position develops and maintains methods and procedures to manage work and information flow to continually improve work process to achieve the best results for program staff, partners, and participants. This may include developing administrative procedures, responding orally or in writing to a wide range of technical questions and reviewing and independently researching answers, maintaining data integrity within PRISM. Incumbents are required to know technical terminology and special software programs. This position requires advanced professional skills to conduct and continually improve work processes with awareness of immediate effects on customer satisfaction.

Responsibilities

Providing advanced administrative support by preparing correspondence, processing mail, routing workflow, and maintaining records for the Child Support Division.

Managing daily task distribution using PRISM, CRM, Infopac, IDOC, and email to ensure work is routed accurately and on schedule.

Processing enforcement-related reports such as FIDM, Credit Bureau, Employer Error, and other program data, including researching discrepancies and updating PRISM.

Preparing and tracking high-priority correspondence from the Commissioner’s Office, program partners, incarcerated parents, and the public, ensuring deadlines are met.

Reviewing, formatting, and publishing county messages on SharePoint, and assisting with interview coordination and basic technical support needs.

Supporting division operations by handling transcription, inventory management, meeting logistics, and backup tasks for other administrative staff.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**

Administrative, office support, or clerical skills such as preparing documents, managing workflow, and maintaining records.

Standard computer software programs skills for word processing, spreadsheets, and databases sufficient to create documents, spreadsheets, charts, and presentations such as Microsoft Office applications (Word, Excel, PowerPoint).

Complex database and case management system skills sufficient to enter, research, update, and retrieve information from such as PRISM, MAXIS, IDOC, Infopac.

Skilled in customer service sufficient to respond effectively to clients, coworkers, and c