Bilingual L&D Manager
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Overview
We are seeking a Learning & Development Manager to increase the adoption and engagement of a digital learning platform for our client's key accounts. You\'ll act as a strategic partner to external stakeholders, aligning learning solutions with products and services to drive business growth. The ideal candidate has a passion for customer education, digital training, and building strong relationships to ensure long-term success.
This is a 6-month contract role based in Montreal that requires you to work on-site approximately one day a week for in-person facilitation.
Base pay range
CA$35.00/hr - CA$40.00/hr
Responsibilities
- Serve as the primary training liaison for key accounts and strategic partners.
- Meet regularly with stakeholders to understand their business needs and design learning solutions that align with their goals.
- Customize and build learning paths on the platform to support customer-specific training needs.
- Lead the onboarding process for new users to ensure seamless platform implementation.
- Manage user data and platform access to ensure accurate reporting and proper user segmentation.
- Provide customers with monthly performance updates and insights on learner engagement.
- Develop and send weekly customer communications highlighting current training initiatives and new content.
- Create communication toolkits to help customers promote platform adoption within their organizations.
- Partner with internal teams to support training initiatives related to various product brands, including product education, promotional campaigns, and incentive programs.
- Monitor learner feedback and engagement data to continuously improve training strategies.
- Collaborate with content developers, sales, and marketing teams to ensure alignment on all customer-facing training initiatives.
Requirements
- 3+ years of experience in learning and development, customer success, or training program management (preferably in the healthcare, optical, or retail industry).
- Proven ability to build and manage relationships with external customers and internal teams.
- Strong communication and presentation skills, both written and verbal.
- Experience with learning management systems (LMS) or other digital learning platforms.
- Highly organized, proactive, and customer-focused.
- Data-driven mindset with the ability to analyze learner behavior and make strategic decisions.
- Bilingual (English/French) is required.
If you have a passion for customer education and proven experience in learning and development, we encourage you to apply today
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