Technical Support Engineer
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In this full-time position, you will provide essential technical support to users, logging and resolving a variety of IT incidents promptly. Your skills in communication and customer service will shine as you develop client relationships. Work in a collaborative environment focused on personal growth and technical excellence with a friendly team.
Key Responsibilities: • Support Level 1 IT issues via phone and ticketing tools • Log and prioritize incidents in ConnectWise/Autotask • Troubleshoot issues related to hardware and software environments • Maintain communication with end-users and meet service expectations • Escalate unresolved issues with detailed documentation
Requirements: • Minimum of 1 year in a Service Desk or similar role • Proficient in customer service and technical troubleshooting • Familiarity with Windows, macOS, and Office 365 • Understanding of ITIL processes and ticketing systems • Relevant IT certifications are a plus
Become a pivotal part of the New Era Technology team, enhancing user experience through expert support.
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