Service Desk Engineer at New Era
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At New Era, your role as Service Desk Engineer comes with exciting opportunities for personal and professional growth. You will be responsible for troubleshooting Level 1 IT issues while maintaining relationships with both internal and external clients. Collaborate with a skilled team and benefit from continuous learning and development in this full-time position.
Key Responsibilities: • Provide first-line technical support via phone and ticketing systems • Log, categorize, and track incidents in ConnectWise/Autotask • Troubleshoot user account management issues, including password resets • Resolve desktop/laptop hardware and software problems effectively • Escalate complex issues to Senior Engineers with detailed notes
Requirements: • 1+ years’ experience in a Service Desk Engineer role • Strong communication and customer service skills • Proficiency in troubleshooting hardware, software, and networks • Familiarity with ITIL processes and ticketing systems • Certifications: ITIL 4, CompTIA A+/Network+, Microsoft 365 is a plus
Deliver exceptional customer service and technical support at New Era Technology
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