Remote Bilingual Patient Care Coordinator

Position Type:                  Full Time

Department:                    Patient Support Programs

Work Location:                Canada

Work Arrangement:       Remote

Work Hours:                     Monday to Friday - standard business hours

Travel Required:              No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

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• We are 100% Canadian with locations across the country
  
• State-of-the-art facilities to provide high-quality products and services
  
• The opportunity to be a part of a winning, high-performing team
  
• Collaborative, engaging workplace culture – we are passionate about our people
  
• Flexible working environment that promotes a healthy work-life balance
  
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  

The Opportunity:

At Sentrex, we thrive when our people thrive. We are currently looking for a Patient Care Coordinator, to be the supportive force that empowers our Patient Programs. The ideal candidate will be a proactive problem solver with exceptional communication skills, and meticulous attention to detail. The Patient Care Coordinator, will be responsible for managing all aspects of Patient Coordination, including responding to frequently asked questions, responding to intermediate questions about the reimbursement process, medication delivery coordination, and internal coordination communication. The Patient Care Coordinator will provide continuous support for patients by utilizing their impeccable customer service skills and available resources to ensure patients receive optimal care throughout their treatment with ease and in a timely manner.⯠

A Day in the Life (What you will do here):

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• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well. 
  
• Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.⯠
  
• Maintain an understanding of public, private and federal funding programs and reimbursement pathways.  
  
• Help patients navigate the insurance landscape, walking them through how to find insurance forms, acquire signatures and submit to their insurers for a response 
  
• Providing effective and timely management of inbound faxes and email communication.  
  
• Ensuring complete and high-quality data entry into our database systems. 
  
• Providing effective and timely management of inbound faxes and email communication. 
  
• Executing other ad-hoc administrative duties, as they are assigned. 
  
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services. 
  
• Engage in and manage email, phone, and fax correspondence. 
  
• Handle incoming and outgoing mail. 
  
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.â¯â¯ 
  
• Order office supplies and maintain inventory. 
  
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.⯠
  
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.⯠
  
• Maintain pro