Remote Administrative Assistant

Position Type:                    Full-time

Department:                      Clinic Solutions

Work Location:                  Remote, Canada

Work Arrangement:         Remote

Work Hours:                       Monday to Friday, 9-5 pm, EST 

Travel Required:                No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

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• We are 100% Canadian with locations across the country
  
• State-of-the-art facilities to provide high-quality products and services
  
• The opportunity to be a part of a winning, high-performing team
  
• Collaborative, engaging workplace culture – we are passionate about our people
  
• Flexible working environment that promotes a healthy work-life balance
  
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  

The Opportunity:

The Administrative Assistant is responsible for providing administrative and clerical support and managing all aspects of the office administrative activities.

A Day in the Life (What you will do here):

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• Providing cross-coverage administrative support to all areas within the Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
  
• Ensuring complete and high-quality data entry into our database systems.
  
• Providing effective and timely management of inbound faxes and email communication.
  
• Executing other ad-hoc administrative duties, as they are assigned.
  
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
  
• Engage in and manage email, phone, and fax correspondence.
  
• Handle incoming and outgoing mail.
  
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.  
  
• Order office supplies and maintain inventory.
  
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
  
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards. 
  
• Maintain program data accuracy through review of program documentation for completeness and consistency.
  
• Additional duties as assigned by the manager.
  

What you need to ensure you are set up for success:

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• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
  
• Bilingualism (English and French) is an asset
  
• Experience working with Patient Support Programs is an asset
  
• Excellent verbal and written communication, listening, and customer service skills
  
• Accurately inputting information into various paper and elec