Director, Walmart Services
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Position Summary…
The Director, Gift Cards & Services is a senior leadership role responsible for defining and executing the strategy, growth, profitability, and financial results of Walmart Canada’s Gift Card and Services portfolio. This includes 3rd party and proprietary gift cards including: closed-loop and open-loop gift cards, protection plans, ATM, Gift Registry and emerging financial services initiatives. The role is accountable for continually identifying opportunities to improve performance, strengthen business results, and achieve the desired growth targets across all businesses.
The role combines commercial ownership, partner management, risk oversight, cross-functional leadership, and people leadership to drive customer value, mitigate fraud, and expand Walmart’s position in financial services and payments. Success will require close collaboration with key Walmart partners across Merchandising, Store Operations, eCommerce, Marketing, Finance, Legal, Compliance, and Technology, while leading and developing a high-performing team that can unlock enterprise growth opportunities and deliver measurable business results.
What you’ll do…
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Key responsibilities include:
- Gift Card Portfolio Strategy & Growth
- Lead the end-to-end strategy and P&L for: Proprietary gift cards including: Retail, B2B, Digital Gift Cards, Out of Store and Directed Spend
- 3rd party gift cards – open loop (prepaid) and closed loop (partner)
- Directed Spend & Innovation
- Fraud Prevention & Risk Management
- Walmart Protection Plan (WPP) / Walmart Extended Care (WEC) program
- ATM & Financial Access Services
- Gift Registry Business Growth
- Partner & Stakeholder Management
Directs the execution of innovation, line extensions, retention strategies, and value proposition improvements to Walmart Services by developing innovative proposals to enhance business offerings and performance; managing and analyzing ideas and solutions and assessing their viability to the business; and leading teams within Walmart Services and cross-functional partners (for example, Marketing, Information Systems Division, Finance) in the successful execution of plans for the business.
Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
Directs financial, budgeting or operational activities for Walmart Services by setting and monitoring annual operating performance objectives for the business line; evaluating financial viability of ongoing initiatives and approving resources for initiatives and activities; and overseeing vendor agreements and service activities.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Oversees innovation, line extensions, and value proposition improvements to Walmart Services that focus on differentiated offerings that uniquely serve Walmart stores and the needs of Walmart shoppers by setting governance processes; overseeing portfolios of work within Walmart Services in the successful execution of plans for the business; and serving as a business champion on strategic initiatives.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Develops strategies to meet overall objectives of Walmart Services by determining priorities and internal and external resource allocation to meet direction; approving and determining priorities for potential business initiatives; and overseeing the implementation of marketing, pricing, and retention strategies to achieve business growth.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution,
