Workforce Management

Workforce Management & SAP HXM Systems Analyst

Job Number: 4794
Job Type: Full-Time
Vacancy Reason: Backfill
Location: 150 Frederick St - Regional Admin Headquarters
Job Category: Information Technology
Number of Positions: 1
Department: Human Resources and Citizen Service Systems
Division: Human Resources
Hours of Work: 35
Work Schedule: Mon-Fri, 8:30 AM-4:30 PM, current hybrid: 3 days in-office / 2 days remote
Grade: Management/Management Support Grade 06
Salary Range: $93,347.80 - $116,680.20 annually
Posting Date: August 18, 2026

About Us The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity. Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan , “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Provides strategic and technical leadership for Human Resources technology solutions, with a focus on workforce management systems, reporting, analytics, and related business processes. Responsible for the administration, configuration, optimization, integration, security, and support of Workforce Management/Time and Attendance systems (UKG/Kronos), SAP Payroll, SAP SuccessFactors – Employee Central, and other HR technology platforms. Acts as the primary technical advisor and subject matter expert for workforce management technology solutions including the relationship with related HR system modules and processes impacting employee data and pay. Leads system enhancement initiatives, business process improvements, data governance, reporting and analytics programs, and technology projects that support Human Resources, including Payroll, Labour Relations, Benefits, and operational departments.

Duties/Responsibilities

Workforce Management and Time & Attendance Systems:

• Leads administration and configuration of workforce management and scheduling systems, including pay rules, work rules, accruals, attendance programs, scheduling templates, profiles, and organizational structures.
• Supports scheduling, attendance management, workforce planning, labour allocation, and leave management processes.
• Develops and maintains integrations between workforce management systems and enterprise applications.
• Provides technical support and guidance related to labour relations requirements, collective agreements, pay policies, scheduling rules, and attendance management processes.
• Supports implementation of negotiated settlements, workforce changes, and labour-related system modifications.

HR Technology Strategy and Systems Administration:

• Administers, supports, configures, and optimizes SAP SuccessFactors, SAP HCM, Workforce Management/Time and Attendance systems (UKG/Kronos), payroll systems, learning management systems, applicant tracking systems, performance management systems, and related HR technology applications.
• Serves as the senior subject matter expert for HR technology platforms and workforce management solutions.
• Evaluates system upgrades, releases, and enhancements to determine organizational impacts, opportunities, risks, and implementation requirements.
• Leads and coordinates application upgrades, testing activities, deployments, optimization initiatives, and system rollouts.
• Maintains system security, user access controls, data integrity standards, and compliance with organizational policies and legislative requirements.
• Acts as primary liaison with software vendors, consultants, Information Technology Services, Payroll, Finance, Labour Relations, and business stakeholders.

Business Analysis and Process Improvement:

• Partners with stakeholders to identify, analyze, document, and prioritize business requirements.
• Leads the development of business cases, technical specifications, functional designs, process maps, data flow diagrams, testing plans, and impleme