Contact centre agent
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- Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 40 hours per week
- Education:
- Expérience:
Education
- Secondary (high) school graduation certificate
Work setting
- Private sector
- Retail/wholesale establishment/distribution centre
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
- Receive payments
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Area of work experience
- Marketing
Specialization/experience (business sales and services)
- Distribution
Security and safety
- Reference required
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Screening questions
- Are you authorized to work in Canada?
- Are you available to start on the date listed in the job posting?
- Do you have experience working in this field?
- Do you live near the job location?
Experience
- 1 year to less than 2 years
Employment terms options
- Day
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
Long term benefits
- Long-term care insurance
Other benefits
- Free parking available
- On-site amenities
- Other benefits
- Parking available
- Travel insurance
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