IVR-Contact Centre Engineer

We are looking for someone who is going to utilize their leadership skills to supervise and support the Contact Center team at Embark. We take pride in executing our motto of delivering easy and memorable experiences to our customers. We invest in internal growth and talent development for those looking for a long-term career with Embark. The most important...

Role: IVR Developer – Contact CentreEmployment: Full TimeLocation: Toronto, ONWork Arrangement: Hybrid – 4 Days/WeekJob DescriptionWe are seeking a Full Time IVR Developer – Contact Centre with extensive contact centre technology experience and strong hands-on expertise in Amazon Connect, IVR, telephony, CTI, routing, and contact centre infrastructure....

Role: IVR Developer – Contact Centre Employment: Full Time Location: Toronto, ON Work Arrangement: Hybrid – 4 Days/Week Job Description We are seeking a Full Time IVR Developer – Contact Centre with extensive contact centre technology experience and strong hands-on expertise in Amazon Connect, IVR, telephony, CTI, routing, and contact centre...

About Metergy Solutions Inc. (“Metergy”)  Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity. As one of North America’s most experienced...

Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony solutions. This engineer leads design, development, implementation, and support for IVR and Contact Center applications. The work includes contact flow design, call routing, self-service solutions, and speech...

Key Responsibilities: Design and develop IVR menus, contact flows, call routing, and self-service solutions. Implement speech recognition capabilities. Integrate contact centre applications with backend systems through CTI, APIs, and web services. Lead technical delivery and provide ongoing application support. Coordinate with stakeholders and project teams...

Role: Business Analyst (Contact Center, IVR)Location: Toronto, ONDuration: Long Term ContractJob Description:Business Systems AnalysisCollaborate with Contact Center Operations, Product Owners, CX, Compliance, and Technology teams to understand business needs and translate them into system requirements.Elicit, analyze, document, and manage business,...

Technical Lead – IVR & Contact Center, Amazon ConnectTechnical Lead – IVR & Contact Center, Amazon ConnectLocation: Toronto, ONWork Mode: 4 days hybridSkill Required:Lead the design, development, implementation, and support of IVR and Contact Center applications.Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon...