IVR-Contact Centre Engineer

Role: IVR / Contact Center Engineer Location: Toronto, ON – Hybrid Contract Role Job Description Skill Required: Lead the design, development, implementation, and support of IVR and Contact Center applications. Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact...

Role: IVR Developer – Contact Centre Employment: Full Time Location: Toronto, ON Work Arrangement: Hybrid – 4 Days/Week Job Description We are seeking a Full Time IVR Developer – Contact Centre with extensive contact centre technology experience and strong hands-on expertise in Amazon Connect, IVR, telephony, CTI, routing, and contact centre...

Role: IVR Developer – Contact Centre Employment: Full Time Location: Toronto, ON Work Arrangement: Hybrid – 4 Days/Week Job Description We are seeking a Full Time IVR Developer – Contact Centre with extensive contact centre technology experience and strong hands-on expertise in Amazon Connect, IVR, telephony, CTI, routing, and contact centre...

Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony solutions. This engineer leads design, development, implementation, and support for IVR and Contact Center applications. The work includes contact flow design, call routing, self-service solutions, and speech...

Location: Toronto, ONDuration: Long Term ContractJob DescriptionIVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice(1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).(2) Should have expertise in CRM| Telephony Knowledge|...

Key Responsibilities: Design and develop IVR menus, contact flows, call routing, and self-service solutions. Implement speech recognition capabilities. Integrate contact centre applications with backend systems through CTI, APIs, and web services. Lead technical delivery and provide ongoing application support. Coordinate with stakeholders and project teams...

Role: Business Analyst (Contact Center, IVR)Location: Toronto, ONDuration: Long Term ContractJob Description:Business Systems AnalysisCollaborate with Contact Center Operations, Product Owners, CX, Compliance, and Technology teams to understand business needs and translate them into system requirements.Elicit, analyze, document, and manage business,...

About Metergy Solutions Inc. (“Metergy”) Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity. As one of North America’s most experienced...

REALIGN LLC in Toronto, ON is seeking a Full Time IVR Developer – Contact Centre with extensive contact centre technology experience. The role focuses on Amazon Connect, IVR, telephony, CTI, routing, and contact centre infrastructure, supporting design, development, integration, deployment, and modernization of enterprise CC environments. You will design,...